Guest Services Agent (Personal Services)

As a Guest Services Agent you will be responsible for partnering with reservations, housekeeping, maintenance, and operations in providing guests the optimum rental vacation experience.
Duties & Responsibilities
Answer calls, emails, and texts directed to the Guest Services team from potential guests, upcoming guests, current guests, team members, vendors,and others.Promptly communicate updates and issues to in-house guests and other team members.Report, assign, and schedule maintenance and general tasks to the property management team.Troubleshoot common guest concerns and property issues.Communicate real-time updates to guests regarding routine maintenance and notices from condo associations and homeowners associations.Communicate guest details to cabin associations and homeowners associations as needed.Maintain detailed records of communication received, communication sent, and action taken within system notes.Assist guests with bookings for future reservations.Take guest payments.Handle guest refunds.Register guests for parking.Handle difficult conversations such as moves, transfers, or guest concerns.Assist guests throughout their guest life cycle. (i.e., quoting dates, booking reservations, and utilizing available system resources to provide answers to guests).Handle a variety of administrative tasks relative to revenue-generating tasks for payments, golf carts, pool heating, gap nights, etc.Provide input for creating and improving departmental policies and procedures.Send reminders for contracts that are pending or late.Act in accordance with our motto, non-negotiables, and core values.Maintain a friendly working relationship with all coworkers, third party vendors, and other departments within the company.