Greet customers when they come into the office and take all incoming calls to the branch
Telephone calls for Account Managers are qualified for urgency and specific needs and promptly communicated to the Account Manager or escalated to appropriate AVI personnel
Assist customers with credit and collections questions
Assisted Branch Administrator with documentation of customer returns within AVI policies and procedures
Verify accuracy and of specific sales contracts.
Assist with the arrangement and coordination of open houses, product shows/seminars and manufacturer representative visits
Requirements to Assure Success:
Minimum of high school education required.
Face-to-face communication skills, telephone communication skills, and customer relation skills are very vital to success in this position.
The person must have computer literacy skills and basic knowledge in word processing, document scanning, and spreadsheets
Ability to write simple correspondence, effectively present information and respond to questions from account managers, clients, vendors and others in the organization
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists