Mgr Information Sys IV (Administrative)

Responsibilities: 

Provide Information Systems management in the Americas while building a highly effective and engaged team.

• Oversee the execution of both Service Support and Delivery (ITIL) in the area of responsibility
• Manage Americas application portfolios

Provide expertise related to daily usage, business process support, and maintenance of all IT service-related systems such as ITIL tools and external helpdesk functions.

• Main escalation point for all BPI and application technology
• Provide leadership in managing the Service Level's in the area of responsibility.  Meet or exceed the Service Level Agreements (SLAs) and define SLAs where not in place.
• Continuously improve the internal IS processes to eliminate waste and to improve customer satisfaction
• Define, manage, and enforce application technology standards
• Execute and oversee all IS procedures in the area of responsibility
• Responsible for all ISO and SOX audits in the area of responsibility

Facilitate business planning, organization, and overall alignment within the America's IS strategic plans.

• Develop and maintain a 5-year strategy with year-by-year road maps in the area of responsibility
• Develop and execute yearly business plans on time and within budget in the area of responsibility

Develop and maintain budgets for regional IS projects and sustaining work.

• Manage BPI and application technology contracts and professional services engagements

Deliver complex information systems projects in partnership with non-technical business project leaders.

• Provide outstanding leadership for projects from initiation through successful completion

Required Skills/Abilities: 

• Demonstrates exceptional integrity with the courage to do the right thing and demand the truth.
• Strong business acumen of the Information Systems field and ability to learn the lifting business.
• Outstanding project management skills
• Strong drive for technical innovation and a passion to deliver business value.
• Must be results and value driven. 
• Ability to determine validity of business request and cost/benefit analysis. 
• Exhibits commitment to organization.  Displays effective leadership, innovation and perseverance.  Ensures high quality of work.
• Highly effective and concise written and verbal communication skills. Summarizes/paraphrases both sides of issues. Analyzes underlying issues.   

Behavioral Competencies:

• Exceptional customer relationship management and delivery skills with a drive to continuously improve customer satisfaction.
• Persuade others to reverse negative attitudes/behaviors.  Maximizes strengths/minimizes limitations.  Consolidates varied viewpoints/positions. 
• Evaluates self continuously.  Actively seeks self-improvement opportunities.      Self- motivated.
• Strong analytical, listening, interpersonal and problem-solving skills.

Required Education and Experience:

• Bachelor's degree in management information systems or related field with minimum of 10 to 15 years of related technical and 4 years management experience.
• In lieu of education we will accept a minimum of 14 years related work experience.
• Strong understanding of IS controls related to Sarbanes-Oxley legislation and the execution of the controls across multiple sites. 
• Experience with the IT Infrastructure Library (ITIL)
• Experience managing multiple budgets
• Experience managing an enterprise Business Process Improvement (BPI) and Application Technology across multiple sites: > 2000 End-users, > 250 Applications, >100 projects per year.
• Core BPI or application technical experience in at least one of the following areas: Business Analysis or Application Technology.
• Experience negotiating, managing, and executing 3^rd-party technical contracts in multiple regions of the Americas.
• PMI PMP, Six Sigma, and ITIL certification

Preferred Education and Experience

• Multi-lingual (English, French, German, Italian, Portuguese, or Mandarin) a plus 
• Strong exposure to SOX and related financial controls.

Physical Requirements: 

• Ability to work in an office environment with occasional visits to warehousing, manufacturing, assembly, and test areas.
• Ability to lift 50 lbs.
• Must be able to travel up to 40%

Health and Safety:

• Maintain departmental housekeeping and 5S standards.
• Perform job functions in a safe manner.
• Wear all Personal Protective Equipment (P.P.E.) required by Company Policy for the job being performed both in the facility and during customer visits.
• Know and follow established job specific and facility wide safety and health procedures and rules.
• Actively participate in safety and health training and demonstrate competency based on training received.
• Bring safety and health issues, unsafe acts, and safety suggestions to management's attention or correct those you can.

Work Environment:

• Normal office environment. 

Travel Required: (Percentage 0-100)             International & Domestic             40%

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Manitowoc Company, Inc. is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Pay Range:

• Minimum: $103,996.03
• Midpoint: $135,194.84
• Maximum: $166,393.65