Intake & Scheduling Coordinator (R) (Administrative)
As anIntake and Scheduling CoordinatoratNystrom & Associatesyou will be the first point of contact for patients - answering in-bound phone calls and making out-bound phone calls to schedule patients for medical appointments at one of our outpatient mental health clinics. You'll be part of acall centerteamhelping patients who are experiencing personal, emotional, marriage, family or psychological problems. You'll play an important part of that process byanswering phones and handling calls in a friendly, welcoming, and timely manner.
Responsibilities include:
Answer patient phone calls in a timely and courteous mannerAccurately schedule and educate patients on appropriate mental health servicesCollect payment information for copayments, private payments, patient balances and records paymentsEscalate phone calls to the Call Center Management Team/Clinic Office Managers when appropriate
Key Attributes of a successful candidate include:
Customer service skills an empathetic, active listener, who has strong follow through skills and understands the importance of providing compassionate customer service.
Individuals with previous experience working in a fast-paced food/beverage industry role (such as: barista or waitstaff), as well as banking (such as a teller) or childcare (nanny, special education assistant, etc.) tend to excel in this role
De-Escalation skills at times, you will take calls from individuals in a crisis of some kind, the ability to utilize de-escalation skills in those situations is key.Critical thinking skills the ability to think creatively, problem solve, work independently, and identify how to best address the issues a patient may be experiencing.
Requirements:
Able handle a high volume of callsStrong ability to multi-task, handle stress, deescalate, and problem solvePositive attitude and ability to be flexibleProficient with using computer systems and typing; Working knowledge of Microsoft Office is ideal but not requiredBachelors Degree preferred; High School Diploma requiredAn interest in psychology, counseling, the behavioral sciences, social work, or healthcare is preferred
Hours (Please ensure that you can work the listed shift below - full-time only):
Benefits:
Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:
Medical & Dental insuranceOpportunities for professional growth and career advancementHealth Savings Account (HSA) / Flexible Spending Account (FSA) for applicable medical and dependent care expensesPaid Time Off (PTO) & Paid Holidays401(K) Retirement Plan with an employer matching programSupplemental insurances,such asshort-term disability, cancer insurance, and accident insurancePartnerships with local universities for tuition discounts:
St. Mary's University - 10% discountUniversity of Northwestern - St. Paul - 10% discount for select programsBethel University - $400 Scholarship per term for select programsCapella University - 10% tuition discount plus additional perksAdler Graduate School - 10% tuition reduction
keywords: Behavioral healthcare, mental healthcare, customer service, front desk, receptionist, clinic receptionist, clinic representative, office coordinator
