Design Consultant (Manufacturing)

Do you want to be part of creating beauty that lasts for generations? Are you seeking a company that values Transparency, Ownership, Unity, Grit & Hustle?  Do you crave being part of a TOUGH winning team in a growth-oriented environment?

AHF Products is a leader in innovative flooring products and solutions with a family of strong brands serving the residential and commercial markets. With decades of experience in award-winning flooring design, innovation, product development, manufacturing, and service, we improve the quality of people's lives through great products and a deep commitment to outstanding customer service.  We are headquartered in Mountville, Pennsylvania with a global manufacturing footprint employing over 2250 people worldwide. 

We believe that business is personal. With a deep-rooted belief in the power of teamwork and trust, we consider our staff, customers, and suppliers as true partners. We pledge to deliver reliable, consistent, and best-in-class products, services, and support.  We look for people who aren't afraid to act on ideas, commit the courage to drive successful outcomes and have fun along the way.  If these ideals appeal to you, you are going to want to join our team!

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Assist customers in the process of product knowledge and design material selection process.
• Take measurements and provide an accurate and prompt price quote to the customer.
• Must be confident, hardworking, motivated, well organized and task oriented, and possess good closing and presentation skills.
• Strong communication skills required, including collaborating and communicating respectfully and professionally with customers, co-workers, contractors, management, department team members and outside agencies to ensure a smooth transition from order placement to product installation.
• Create a memorable shopping and selection experience for all customers.
• Determine customer needs and time-line and tailor presentation of materials according to their needs.
• Provide clients with unsurpassed service, expertise, and convenience through the sales and completion process.
• Building and maintaining a working knowledge of current inventory, colors, specifications, and information through regular product reviews, internal meetings, trade and industry publications, etc.
• Provide support and resources to outside sales representatives.
• Maintain a professional appearance and attitude at all times.
• Organize and maintain showroom literature, idea centers and the sample library.
• Assist clients in selecting and/or specifying tile, natural stone, slab and other related products; offer alternative options; offer best solutions to meet customer needs.
• Use order entry system to look up pricing, inventory and availability, customer information, delivery dates, back-orders, etc. Enter orders and slab holds when necessary.
• Liaison with Outside Sales Reps and Sales Managers by passing on selection information for existing and new clients.
• Receive incoming customer service in person and over the phone.
• Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES:

• Associates degree in interior design or related field highly preferred.
• Background in design, construction, and/or education in interior design.
• Passion and proven knowledge of interior designing and space planning.
• Strong attention to detail and organizational skills.
• Strategic and tactical thinking abilities.
• Positive attitude and engagement with customers and internal employees.
• Ability to operate independently and take initiative.
• Maintain professional appearance and behavior at all times.
• Excellent organizational skills with attention to detail.
• Positive attitude and strong work ethic.
• Good interpersonal skills in dealing with employees.
• Must be able to work overtime as necessary.
• Must pass mandatory pre-employment drug test, physical, and criminal background check.

QUALIFICATIONS:

• Knowledge of interior and exterior design, ceramic and porcelain tile, natural stone and related products.
• Residential and/or commercial design experience and porcelain/stone flooring knowledge highly preferred.
• Excellent flooring sales abilities.
• Solution oriented with exceptional follow through.
• Good basic math skills.
• Proficient in Windows based computer applications.
• Ability to perform well in a detail oriented and fast paced environment.
• Excellent interpersonal skills with a positive customer-service minded manner.
• Great communication skills with the ability to relate to a wide variety of customers from homeowners to builders to architects and designers.
• Self-driven with a high level of energy and enthusiasm.
• Ability to work independently and in a team environment.
• Communicate effectively with all aspects of each department within each branch/location.
• Maintaining positive communication skills at all times with customers and internal employees.
• Ability to meet sales targets and production goals.
• Excellent organizational skills.
• Results driven and customer focused.
• Must be able to successfully complete and pass a background check, employment verification and drug screening

Expected Hours of Work:

• 8:00am – 4:30pm with one-half hour lunch break. Overtime maybe necessary as required.

TRAVEL

• Occasionally travel maybe required for training purposes.

PHYSICAL DEMANDS

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Push, pull, carry and lift 20 - 50lbs
• Walking, stretching, bending, stooping, twisting, reaching, grasping and repetitive movements
• Talk, hear, read, write and comprehend English

MENTAL DEMANDS

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Think analytically
• Make decisions
• Develop options and implement solutions
• Work with a team
• Maintain regular and punctual attendance (consistent with ADA and/or FMLA)
• Attention to detail
• Communicate effectively
• Multitask in a fast pace environment
• Work with a Sense of Urgency

AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

See job description