Clinical Consultant, Mazor - Phoenix, AZ (Finance)

We anticipate the application window for this opening will close on - 17 Mar 2025

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

As a Mazor Clinical Consultant at Medtronic, you will play a vital role in providing clinical, technical, and product knowledge support to both current and prospective customers. You will work closely with medical professionals to ensure they are well-equipped with the knowledge and tools needed to utilize Medtronic's NeuroSurgery/Navigation/Robotic Assisted Surgery products and services effectively. Building and maintaining strong customer relationships is key, as you'll serve as a trusted advisor, helping healthcare providers deliver the best patient care possible. This position requires a commitment to following all Quality System and Business Conduct Standards (BCS).

This is a field-based role where you will be interacting with healthcare providers in various clinical settings, including operating rooms, offering hands-on technical support and product expertise.

Responsibilities may include the following and other duties may be assigned:

Sales Support

• Collaborates with regional robotics teams, Spinal Sales , and neurosurgery teams to identify and engage potential new users for Robotics and other applicable technology-enabled procedures . Your efforts will be focused on increasing technology adoption and utilization in clinical practices.
• Actively participates in sales meetings, regional and national training programs , industry conventions , and trade shows to stay updated on the latest innovations and to build relationships with key stakeholders in the industry.
• Submits timely and accurate reports and provide requested information as needed to ensure the successful execution of Medtronic's goals.
• Supports complex image-guided products during their introduction and implementation in hospitals, ensuring that both physicians and hospital staff are fully trained and confident in their use.
• Works in close coordination with the Mazor Area Manager to prioritize technical support and service goals, ensuring customer satisfaction.
• Provides in-field feedback and insights on new product development , contributing valuable information to improve Medtronic's offerings.
• Handles documentation processes for new or existing installations, ensuring seamless integration into hospital systems.

Technical Support

• Acts as the go-to resource for on-site installations of robotic systems, coordinating efforts with Robotics Area Managers and other members of the Enabling Technologies team to ensure smooth and timely setup.
• Represents Medtronic during technology-enabled procedures , providing real-time technical assistance and ensuring the proper functioning of systems during critical surgeries.
• Performs regular system maintenance, including hardware and software updates, to maximize the performance of installed systems and ensure the highest level of functionality during clinical use.

Customer Support

• Serves as the primary Medtronic customer liaison for clinical case support and help increase system utilization by providing the necessary technical knowledge and resources.
• Addresses customer concerns and issues promptly, and communicate any important market opportunities to the regional team.
• Maintains a high level of customer service by staying up to date on customer site calls, issues, and their resolutions.
• Collaborates with Customer Service Managers (CSM) and National Response Centers (NRC) to report and resolve any complaints or service issues effectively, ensuring complete customer satisfaction.

Educational Support

• Provide in-depth training to physicians , operating room staff , and other hospital personnel (including Radiology , Central Sterile Processing , Biomedical Engineering , and IT ) on the technical and practical aspects of Medtronic's technology-enabled procedures .
• Offer ongoing education and serve as a clinical resource for surgeons and clinicians throughout the product lifecycle.
• Regularly update customers on best practices, tips, shortcuts, and suggestions to ensure efficient and effective use of Medtronic's systems.
• Conduct train-the-trainer sessions, empowering hospital staff to train their colleagues, ensuring sustained internal expertise and system proficiency.
• Continuously train members of the Enabling Technologies Clinical Support team on the latest developments and advancements in Medtronic's technology-enabled procedures.

Miscellaneous Responsibilities

• Adhere to company policies, conducting all business in an ethical and compliant manner, in line with Medtronic's core values.
• Be open to adapting and evolving responsibilities based on new technologies and customer needs.

Qualifications
Must Have: Minimum Requirements

• High School Diploma or GED and a minimum of 6 years of experience in clinical, medical sales , or medical imaging/navigation/robotics experience; or
• Associate Degree and a minimum of 4 years of experience in clinical, medical sales , or medical imaging/navigation/robotics experience; or
• Bachelor's Degree and a minimum of 2 years of experience in clinical, medical sales , or medical imaging/navigation/robotics experience.

Nice to Have: Preferences

• RT and/or MRI certification
• Experience with Image Guided Systems
• Prior operating room experience, particularly in a technical support or clinical role
• Familiarity with MRI systems or similar medical imaging technologies

Additional Job Requirements

• Ability to be independently mobile, with regular requirements to stand, walk, and use hands for various tasks.
• Must be capable of frequently lifting and moving up to 50 pounds .
• Must interact with computer systems for extended periods of time and communicate effectively with peers, customers, and co-workers.

Valid driver's license and active vehicle insurance are required for this position, as travel will be necessary to visit customers and provide on-site support. Your driving record will be reviewed and will be considered as part of your application.
Business Description:
Cranial and Spinal Technologies (CST) is one of Medtronic's core operating units, focused on redefining cranial and spinal procedures to reduce variability and improve patient outcomes. CST's mission is to restore long-term quality of life for more patients through cutting-edge technologies such as AI-driven surgical planning, personalized spinal implants, and robotic-assisted surgical delivery. As the market leader in spinal implants, robotics, and navigation, CST is leading the future of surgical care with integrated solutions that make patient treatment more customized and effective.

Our operating unit is comprised of 4 global businesses, Spine and Biologics, Enabling Technologies, intelligent Data Solutions (iDS) and China Cranial, Spinal, Orthopedics & Technologies.

This role supports our Spinal Surgical Robotics platforms.

Click here to learn more about products.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$68,000.00 - $102,000.00

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance , Health Savings Account , Healthcare Flexible Spending Account , Life insurance, Long-term disability leave , Dependent daycare spending account , Tuition assistance/reimbursement , and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match , Short-term disability , Paid time off , Paid holidays , Employee Stock Purchase Plan , Employee Assistance Program , Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) , and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here .

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.