Contact Center Analytics Intern (Hybrid) (Project Management)
At Lands' End, we are on a mission to create a more comfortable world. We care about our employees, our community and our planet. People are the heart of our company, and our doors are open to everyone. We are committed to creating a welcoming, safe and inclusive environment for all. Our strength in work and life comes from the combination of our experiences, backgrounds and talents. It's what we do as people that makes Lands' End a great place to work.
As an intern, you will join over 5,000 talented individuals who are leaders, critical thinkers, accountable, curious, flexible and results-minded all driving toward the same goal - to delight customers and drive sales through multiple channels. In addition, you will join a diverse group of individuals from a variety of colleges, universities and areas of study.
Some highlights of our internship program include:
- Paid Internship: $20/hour
- Twelve-week program: May 19 – August 8, 2025
- Full-time opportunity: 8am – 5pm CT
- Summer Hours: Work ends on Fridays at 1pm CT.
- Team building and networking activities.
- Group projects and career-building workshops.
- Leadership and cross-functional learning opportunities
- Assigned mentor focused on your growth and development.
- Senior leader speaker series
- Lands' End merchandise discount
- We can offer relocation assistance, if needed, please discuss qualifying expenses with your recruiter during the interview process.
- This is a hybrid role with three weeks per month onsite (Tues-Thurs) in Dodgeville, WI. The remaining days are remote.
Our internship program is designed with future leaders in mind and serves as a pipeline for top talent. Participants in our program receive one-on-one mentorship while working alongside Contact Center professionals. We will look to you to share your ideas and recommendations. Interns will be immersed and integrated in the various functions of the operations team and understand the factors that contribute to the broader scope of the role while gaining valuable hands-on experience in skill competency areas. You will gain exposure to a broad range of operations activities and business areas. You will quickly come to appreciate the complexities of growing a global, multi-channel retailer.
As a Contact Center Analyst, you will identify customers' needs, conceptualize new ideas and provide recommendations for a more user-friendly, self-serve customer experience. Identify optimization opportunities and new technology to improve the customer experience, agent experience, and analytics. Assist with establishing standard operating procedures during transition to a new order entry system.
Successful candidates should possess the following knowledge, skills and abilities:
- Flexible and adaptable to changing environment and needs
- Strong interpersonal skills
- Strong written and verbal communication
- Initiative and follow up
- Excellent Excel skills, building out spreadsheets
- Microsoft Power BI and Power Automate skills
- Adept at comprehending technology and application
- Project management
- Degree Considerations: Business Analytics or Systems, Finance, Statistics, Project Management or related field
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Customer Service & Contact Center Operations
