A&E Specialist (Sales)
Position Title: A&E Specialist (T4)
Company Summary
Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.
We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.
Role
The A&E Specialist is responsible for the overall management and quality of producing A&E construction drawings and other deliverables associated with A&E products. This includes the managing of the construction drawing product for multiple customers, according to mutually agreed upon scopes of work, project timeline, policies, jurisdictional requirements, and processes as well as utility coordination. Responsibilities also include ordering, forecasting, reviewing, redlining, quality assurance and actualization of all construction drawing tasks created for collocations and amendments. Communication throughout the project is expected to ensure A&E deliverables are completed on-time in accordance with customer expectations.
Responsibilities
- An understanding of construction drawings, surveys and jurisdictional requirement details.
- Construction drawing production management by communicating requirements for effective construction drawing completion to external vendors. Responsibilities include managing the ordering of construction drawing from vendors, manage drawing reviews, manage changes/revisions, and ensure completed construction drawings match scope of work and meet jurisdictional requirements.
- Identify, communicate and drive jurisdictional approval requirements for installations as project scope defines.
- Communicate scope of work changes to appropriate stakeholders throughout the construction drawing process, inclusive of ground space placement changes (internal/external).
- Strong attention to detail and the ability to solve issues especially in times of high volumes of work to deadlines and with accuracy.
- Ability to hold vendors accountable to cycle times, work quality, agreed upon deliverables and drive to resolution of design issues as they
- Ability to provide direction to customers and jurisdictions in a customer service manner with a strong problem solving approach.
- Communication of project costs and any issues that could impact project financials or timelines, including out of scope reimbursables.
- Participation in internal & external kick off as needed, and interaction with carrier representatives to appropriately execute the construction drawing tasks.
- Management and updates to all forecasts for construction drawing tasks.
- Required to use Crown Castle systems for all task flow activity and ensure updated consistently.
- Upload/send A&E deliverables to appropriate customer databases.
- Facilitate and identify template changes and assist standards team when input is needed.
- Function as main point of contact for any A&E items.
- Manage Utility Coordination vendors to drive fiber and power deliverables.
- Utilize data to escalate vendor and utility related issues.
- Leverage PMT to forecast and execute deliverables on-time.
- Review utility designs against internal and external standards.
Education/Certifications
- Bachelor's Degree or equivalent work experience
- Engineering Background preferred
Experience/Minimum Requirements
- Two (2) + years of A&E drawing and/or telecom experience
- Project management experience
- Strong ability to read and understand engineering drawings
- Construction telecom and permitting process experience a plus
- Preferred knowledge of telecommunications/wireless project management, asset management and / or site acquisition procedures, including regulatory and permitting process
- An in-depth knowledge of construction drawing management and the ability to understand jurisdictional requirements
Expectations
- Ability to manage multiple vendors / projects
- Strong negotiation and organizational skills
- Ability to direct the diagnosis of workflow problems, critical paths and institute remedies
- Customer service orientation with a strong problem-solving approach
- Strong verbal and written communication skills
- Ability to clearly communicate across multiple service groups to both internal and external customers
Organizational Relationship
Reports to: Manager Service Delivery
Title(s) of direct reports (if applicable): N/A
Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.
The pay range offered for this position is $31.30-$43.03 per hour. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.
If you are interested in joining our team, please visit the Crown Castle careers site (crowncastle.com/careers) to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Site Acquisition
