At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you'll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world's leading financial services institutions!

Prudential has helped millions of people and thousands of companies take on their biggest financial challenges and is one of the most successful, stable companies in the world. We have built a culture that fosters an entrepreneurial spirit, empowers individual leadership, encourages close collaboration and provides opportunities for long-term career growth. When you join Prudential, you become part of a community that is driven to lead the industry by harnessing the collective skills and experience of our diverse talent. We are relentlessly focused on pushing to the next level in the work we do and in how we identify, develop and inspire leadership in ourselves and in each other.

At Prudential, you will find that leaders at every level support our employees through challenging work and focusing on their professional growth. You will take on assignments to stretch and elevate your skills, pursue training designed to develop your own leadership and discover opportunities to advance your career within and across business disciplines. We have built our success by empowering our employees to pursue bold, new ideas that help to create a better financial future for our clients. That spirit is needed more today than ever. Our accelerated development programs give new hires the chance to apply their developing skills to challenges in a variety of business units—all under the Prudential umbrella. We're serious about letting our employees learn how to take charge, and we're invested in their success.

The current EWA for this position is Hybrid or Fully Virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.

Annuities Service - New Business Operations Overview

New Business Operations is responsible for new account setup, contract issuance, and managing relationships with Financial Advisors. New account setup encompasses the review of applications to ensure that all transactions are issued accurately, timely, and comply with state and federal regulations. A significant focus in the department is driving the successful issuance of contracts through transfer of assets from other financial institutions. We also focus heavily on building and maintaining meaningful relationships with internal partners and Financial Advisors which is a critical component to successfully issue contracts.

Daily responsibilities for this role include: Oversight of a team of 8-12 New Business Service associates, performance management, de-escalation of calls/cases, and partnering across different areas to identify opportunities to simplify or enhance the customer experience. Ideal candidates should display proficient issue resolution skills, and have a proven track record of customer advocacy.

We are looking for individuals who are self-starters, dependable to their core, who have the leadership ability and initiative to provide a best in class service experience for Prudential Annuities. They are also:

• Driven leaders who are passionate about customers and shaping the customer experience
• Have proven success in associate development that delivers results to meet and exceed business goals
• Promotes a change agent culture and drives their team to deliver innovative enhancements to process and procedures
• Strong understanding of Sales and Service process to create competitive positioning
• Engaging communicators who enjoy working directly with the customer and a team
• Intrigued by technology and operating procedures and help identify opportunities to enhance processes
• Able to think on your feet and flexible with creating solutions for a variety of personalities

What you can expect:

• Ability to build a career with a great company with exposure to multiple parts of the business
• Fast paced, dynamic environment
• Become part of the leadership community
• Career establishment with an award-winning industry leader

What you'll need:

• 5 years of customer service or sales experience
• 3-6 years of leadership experience managing teams
• Experience in operations, vendor relations and/or financial services required
• Excellent written and verbal telephone and communication skills
• Ability to think strategically and evaluate process effectiveness
• Demonstrated ability to deliver in a fast-paced environment
• Work effectively with various sites
• Strong interpersonal skills
• Substantial problem solving and issue resolution skills
• Able to work flexible hours
• Ability to work independently and as part of a team

It'd be a plus if you had:

• Bachelor's Degree

Prudential embraces all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

At Prudential, you can:

Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services including 1:1 Career advice, on demand resources and networking to propel your career forward.

We're a global organization, full of outstandingly dedicated people who aren't afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.

What we offer you:

• Market competitive base salaries, with a yearly bonus potential at every level
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
• Retirement plans:
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

To find out more about our Total Reward package, see our Total Rewards Brochure. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

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