Quality Manager (Engineering)
RESPONSIBILITIES AND ESSENTIAL FUNCTIONS
Represents the company to the customer on all quality- related issues in meetings and correspondence. Manages the customer specified product qualification process. Prepares, reviews, and submits all product qualification documentation packages to customers. Manages the non-conformance processes (NCR, CAR, SCAR). Manages calibration and testing programs in compliance with ISO and customer requirements. Interfaces with supplier and customer quality and representatives concerning problems with quality control and product specifications and ensure that effective corrective actions are implemented. Serves as the primary quality resource for problem identification, resolution, and continuous improvement. Designs, develops, and implements quality documents, procedures, work instructions, and control plans as needed. Designs and validates inspection and testing requirements and establishes work procedures and process controls for new products. Manages quality resources to support daily production needs. Facilitates root cause analysis and other problem-solving activities to identify effective corrective actions and process improvements. Designs, implements, and documents procedures for process control, process improvement, testing and inspection. Maintains ISO certification status. Manages the internal and external audit processes. Evaluates new suppliers and performs qualification audit/review. Manages supplier quality scorecard/report and notifies suppliers via SCAR when defect level is above standard. Reviews customer purchase orders, contracts and change requests and ensures that the necessary criteria and provisions are included in quality control plans. Manages the Advance Product Quality Planning, PPAP, and FAI processes as needed. All other reasonable duties, as assigned.