Museum Assistant - Digital Experiences (Finance)
POSITION TITLE: Museum Assistant - Digital Experiences (Hourly)
REQUISITION #: req8097
DEPARTMENT: Cultural Services
LOCATION: MUSEUM/DISCOVERY CENTER
BENEFIT CATEGORY: Variable Hourly View Classifications & Benefits
EMPLOYMENT TYPE: Part-Time Hourly
HOURLY RATE: $15.00 per hour
SELECTION PROCESS: Application deadline is 3:00 p.m. MT on 5/5/2025.
The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-offer background check required .
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure
Fort Collins Museum of Discovery (FCMoD) is not like any other museum you have experienced. Our exhibits and collections are broad and diverse, seamlessly weaving together scientific phenomena with historical reflection. Our programs are innovative and intriguing, inspiring generations of life-long learners. Our organizational model is different from most, rooted in a robust public/private partnership. These elements come to life every day at FCMoD to ensure that the museum, its staff, partners, supporters, and visitors experience the best we have to offer.
FCMoD is an AAM-accredited (American Alliance of Museums), and ASTC-affiliated museum (Association of Science-Technology Centers), that occupies a pivotal space in the cultural and educational life of our region and creates extraordinary opportunities for visitors to engage with experiences that explore the interplay of science and culture in ways that are deeply relevant to our community, our geography, and our shared history. FCMoD promotes a team environment where curiosity, not certainty, informs our work.
As a part of the FCMoD team, the Digital Experiences Assistant will be responsible for supporting and maintaining digital media applications, operation systems, and digital programming at the museum, including the digital dome theater, interactive media exhibits, website, and basic IT assistance for staff.
The ideal candidate will be confident and be able to successfully cultivate relationships with colleagues who might have different levels of IT skills. In addition, the candidate must be a self-starter with a strong knowledge of computer and A\\V systems, the ability to engage a wide variety of audiences, able to analyze situations & troubleshoot problems, and deliver appropriate solutions to potential challenges.
ESSENTIAL DUTIES & RESPONSIBILITIES
-Reports to the Digital Experience Manager.
-Assist in the maintenance of Digital Dome Theater, interactive exhibits, and digital signage.
-Help upkeep a routine maintenance schedule for digital exhibits, including calibration, hardware refreshment, and troubleshooting.
-Assist with special events during and after hours in the Dome Theater, running lights/sound/audio.
-Assist in developing programming/content for dome including but not limited to: planetarium shows, storytimes, meeting backdrops, content for school groups and science demos.
-Assist other staff in creation and scheduling of signage content for front desk, and dome preshow.
-Assist with light editing and maintenance of the museum's website to include working with and training museum staff to load up-to-date information on the museum's website and provide assistance as needed.
-Assist in the staffing and training of the digital dome theater, providing fill in staffing if needed.
-Respond to weekend system issues with the digital dome theater and interactive exhibits.
-Assist in the development of digital media-related documentation, including procedural and troubleshooting guides.
In cooperation with City IT, assist with monitoring computer systems and applications throughout the museum, updating, planning, and recommending upgrades and/or modifications as identified or required
-Assist other museum departments and/or perform other duties, as necessary
-Work during peak museum visit times, including the end-of-year holiday season and other identified busy times at the museum, such as evening programming
-Adhere to the policies, procedures, and standards of conduct set forth by FCMoD
-Become familiar with the major enterprise software used at the museum such as Altru, Social Good, Fourwinds, and Reach Media Network to assist with maintaining systems and troubleshooting issues.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
City Competencies
- Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
- Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
- A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
- A desire and ability to utilize digital tools for organizational information, individual, and teamwork.
KNOWLEDGE, SKILLS, & ABILITIES
Ability to troubleshoot, diagnose, and repair issues with A\\V systems and computer-based systems.
Enjoys interacting, educating, and engaging people and general museum visitors, from school age students to family groups
Must have excellent communication and interpersonal skills, with the ability to communicate effectively both orally and in writing
An understanding of platform and development issues for both PC and Mac.
Ability to keep and maintain accurate records and convey training information clearly and effectively, with a willingness to both learn and teach
Ability to read, analyze and interpret technical documents common to this environment
Ability to establish and maintain effective working relationships with users, co-workers and vendors while participating on inter- and intra-agency teams.
Problem-solve, take initiative, and produce quality work with little supervision.
Must have an eye for detail, talent for organization, drive for efficiency, and a need for creativity
Ability to work in a fast-paced environment and be calm under pressure, with the ability able to analyze situations, responding quickly to deliver effective solutions
EDUCATION & EXPERIENCE
Bachelor's degree in computer science, information management systems, or related field from an accredited college or university preferred, or degree in progress. Technical coursework or equivalent experience/expertise in website and computer systems, communication, or informal education preferred. Prior experience working in a museum or educational environment is a plus. Will consider any equivalent of knowledge, skills, education and experience to meet minimum qualifications.
We recognize that a successful candidate will meet many of the requirements in this job description but may only meet some of the qualifications. We encourage applicants to apply if much of this job description describes them. As part of our commitment to a diverse, equitable, and inclusive workplace, we invest in building teams with various backgrounds, identities, and experiences.
LANGUAGE SKILLS
-Ability to effectively and concisely present information and respond to questions from the general public and co-workers. Ability to write reports, business correspondence, and procedural guidelines.
-Ability to convey technical information in common language
-Spanish language skills are preferred but not required.
VALUES-BASED BEHAVIORS
-Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person's views and assumptions
-Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers
-Identifies and takes advantage of opportunities for personal and professional development
-Comes to meetings prepared and on time; honors work commitments; follows through on commitments; meets deadlines
-Collaborates with other work groups and outside organizations as appropriate, in a proactive and responsive manner
-Honors the private and confidential matters of co-workers. Protects the proprietary and confidential information of FCMoD
-Follows rules, regulations, and policies. Positively contributes to implementing changes
PHYSICAL DEMANDS
While performing the duties of this job, employee is regularly required to stand, walk, and sit; extended periods of walking, occasional ladder use, and moderate physical activity required. Use hands to feel and manipulate tools and materials, and reach with hands and arms. Employee must frequently lift and/or move up to 50 pounds. FCMoD adheres to requirements set forth by the Americans with Disabilities Act (ADA}.
The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.
Notice Regarding Medical and/or Recreational Marijuana Use:
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.
The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to race, color, religion, creed, national origin or ancestry, sex, sexual orientation (including perceived sexual orientation), gender identity and expression, disability, age 40 years or older, pregnancy or related condition, genetic information, and, in certain specific circumstances, marriage to a coworker or any other status protected under federal, state, or local law.
POST OFFER BACKGROUND CHECK REQUIRED.
Note: Some information in your application may be public information under the Colorado Open Records Act.Fort Collins Museum of Discovery (FCMoD) is not like any other museum you have experienced. Our exhibits and collections are broad and diverse, seamlessly weaving together scientific phenomena with historical reflection. Our programs are innovative and intriguing, inspiring generations of life-long learners. Our organizational model is different from most, rooted in a robust public/private partnership. These elements come to life every day at FCMoD to ensure that the museum, its staff, partners, supporters, and visitors experience the best we have to offer.
FCMoD is an AAM-accredited (American Alliance of Museums), and ASTC-affiliated museum (Association of Science-Technology Centers), that occupies a pivotal space in the cultural and educational life of our region and creates extraordinary opportunities for visitors to engage with experiences that explore the interplay of science and culture in ways that are deeply relevant to our community, our geography, and our shared history. FCMoD promotes a team environment where curiosity, not certainty, informs our work.
As a part of the FCMoD team, the Digital Experiences Assistant will be responsible for supporting and maintaining digital media applications, operation systems, and digital programming at the museum, including the digital dome theater, interactive media exhibits, website, and basic IT assistance for staff.
The ideal candidate will be confident and be able to successfully cultivate relationships with colleagues who might have different levels of IT skills. In addition, the candidate must be a self-starter with a strong knowledge of computer and A\\V systems, the ability to engage a wide variety of audiences, able to analyze situations & troubleshoot problems, and deliver appropriate solutions to potential challenges.
ESSENTIAL DUTIES & RESPONSIBILITIES
-Reports to the Digital Experience Manager.
-Assist in the maintenance of Digital Dome Theater, interactive exhibits, and digital signage.
-Help upkeep a routine maintenance schedule for digital exhibits, including calibration, hardware refreshment, and troubleshooting.
-Assist with special events during and after hours in the Dome Theater, running lights/sound/audio.
-Assist in developing programming/content for dome including but not limited to: planetarium shows, storytimes, meeting backdrops, content for school groups and science demos.
-Assist other staff in creation and scheduling of signage content for front desk, and dome preshow.
-Assist with light editing and maintenance of the museum's website to include working with and training museum staff to load up-to-date information on the museum's website and provide assistance as needed.
-Assist in the staffing and training of the digital dome theater, providing fill in staffing if needed.
-Respond to weekend system issues with the digital dome theater and interactive exhibits.
-Assist in the development of digital media-related documentation, including procedural and troubleshooting guides.
In cooperation with City IT, assist with monitoring computer systems and applications throughout the museum, updating, planning, and recommending upgrades and/or modifications as identified or required
-Assist other museum departments and/or perform other duties, as necessary
-Work during peak museum visit times, including the end-of-year holiday season and other identified busy times at the museum, such as evening programming
-Adhere to the policies, procedures, and standards of conduct set forth by FCMoD
-Become familiar with the major enterprise software used at the museum such as Altru, Social Good, Fourwinds, and Reach Media Network to assist with maintaining systems and troubleshooting issues.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
