Customer Service Rep I - Document Retrieval (Finance)

Provides assignment support for open/pending assignments by contacting jurisdictions, municipalities, and documenting various system applications according to procedures and program requirements.

• High School Diploma or equivalent and at least 2 year's customer service and/or administrative/clerical experience.
• Demonstrated experience in customer service, administrative/clerical skills.
• Highly proficient and advanced computer skills.
• Excellent attention to detail and organizational skills
• Good time management abilities.
• Strong analytical and problem solving ability.
• Excellent written, verbal and oral communication skills.
• Good interpersonal skills.
• Ability to work independently, with minimal supervision
• Strong work ethic
• None required.

• Contacts various police departments and municipalities by phone, email, or by mail to place record requests.
• Researches the most efficient methods to retrieve public records.
• Contacts contractors for file status.
• Assists external clients with customer service inquiries
• Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project.
• Participates in special projects or performs duties in other areas as requested.
• Upholds the Crawford Code of Business Conduct and Ethics at all times.