Workday Technical Analyst (Information Technology)

Join PACS: Elevate Healthcare with Us!

PACS is elevating healthcare by r evolutionizing our approach to leadership and quality care. Guided by our core values of love, excellence, trust, accountability, mutual respect, and fun , we strive to foster a culture of compassionate care within our teams and the communities we serve. As we grow rapidly, exciting opportunities await you to engage in impactful projects and contribute valuable insights to stakeholders nationwide.

If you're ready to make a difference and embrace our mission of creating real change, we invite you to join us at PACS. Together, let's shape the future of healthcare!

Join Our Team and Thrive!

At PACS , we believe our employees are our greatest asset. That's why we offer an exceptional benefits package designed to enhance your well-being and support your lifestyle.

Our comprehensive benefits include:

• Health Coverage : Enjoy medical, dental, and vision plans to keep you and your family healthy.

• PTO and Vacation : Benefit from generous paid time off and holidays to relax and recharge.

• Financial Wellness : Take advantage of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to manage your healthcare expenses effectively.

• Retirement Planning : Secure your future with our 401(k) plan, complete with company contributions to help you build your retirement savings.

• Support When You Need It : Our Employee Assistance Plan (EAP) provides confidential support for personal and professional challenges.

Join us at PACS and take advantage of a workplace that truly values you!

This position is only available for On-Site/Hybrid Applicants.

General Description

Under the direction of the Senior Director of ERP Systems, Workday Technical Analysts are the subject matter experts in Workday's configuration and support. This includes the implementation, configuration, customization, security, integrity, and ongoing support of all functional user groups. Our Workday Technical Analysts are expected to have experience with Extend, Web Services, Studio, Python, XML, and Security Configurations.

Our Workday Technical Analyst supports configuring and maintaining value-added solutions to meet the business's user requirements and reporting needs. This position is also responsible for troubleshooting and problem resolution, internal user performance, and system support, as required.

This position will collaborate with internal users across the organization. Our Workday Technical Analyst also work with vendor-based consultants and services to ensure continued operation. This role requires sound technical skills in Workday and extensive problem-solving skills.

Technical Knowledge and Responsibilities

• Analyze business process issues and improvement opportunities to understand requirements. With the purpose of providing solution recommendations to the business and IT management, as needed, to optimize the use of the Workday application and improve the end user experience.
• Manage users, security roles, and approval workflows.
• Document and assist users in defining business requirements, process maps, and use cases.
• Investigate feature requests and new application features. Understand software functionality and recommend appropriate solutions to drive business effectiveness and efficiency.
• Develop user training materials and deliver end-user training as required.
• Provide recommendations to the business for best use of Workday.
• Investigate problems with Workday ERP modules, diagnose and perform root causes, and resolve issues.
• Verify data integrity, functional integrity testing, and data maintenance.
• Fulfill ad-hoc business reporting needs and assist with interpretation of data.
• Establish a complete understanding of the system architecture and infrastructure components.
• Ability to aid in Workday patch management and upgrade planning/execution.
• Support installation of new application features (new implementations and standard upgrades).
• Manage changes under change control to ensure system remains in a state of validation/regulatory compliance and are in line with site and corporate documentation, as well as regulatory requirements.
• Provide end-user application support on-demand including troubleshooting and resolution.
• Smoke test and analyze new product functionality as per the change request process.
• Interact with Service Desk to coordinate support activities and application knowledge transfer.
• Proactively raise technology-related risks, issues, and opportunities.
• Understand current metrics and defines Key Performance Indicators (KPIs) to support departmental and company objectives.
• Support Audits and Periodic Review processes as required.
• Ensure adherence to OLAs with the business and vendor SLAs.
• Adherence to Project timelines and budgets.

CORE COMPETENCIES

1. Planning and Organizing: Organizes work, sets priorities, and determines resource requirements. Determines the necessary sequence of activities needed to achieve goals.

2. Decision Making/Problem Solving: Breaks down problems into components and recognizes interrelationships. Makes sound, well-informed, and objective decisions. Compares data, information, and input from a variety of sources to draw conclusions. Takes action that is consistent with available facts, constraints, and probable consequences.

3. Continuous Learning and Professional Development: Is committed to developing professionally. Attends professional conferences, focuses on best practices, and values cutting-edge practices and approaches. Takes advantage of a variety of learning activities. Introduces newly gained knowledge and skills on the job.

4. Communication : Clearly conveys and receives information and ideas through a variety of media to individuals or groups. Communicates in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate. Demonstrates good writing, verbal, and listening skills.

5. Technical/Professional Knowledge and Skills: Possesses, acquires, and maintains the technical skills and certifications to implement and support internal business applications and to integrate with existing applications.

QUALIFICATIONS

• Minimum degree in Information Technology, Information Systems, or another related field.
• Must have a minimum of 3-5 years of Workday experience.
• Knowledge of architecture for the Workday HR System with a focus in absence and payroll functional areas.
• Capability to interpret business requirements and processes and translate them to system functionality.
• Familiarity in working with validated systems and working within the Computer System Validation Framework.
• Must possess an understanding of system development life cycle, computer systems validation, application development, and systems integration.
• Interpersonal skills are necessary to form effective relationships with the user community, IT colleagues, and external vendors.
• Strong written and oral communication skills.
• Ability to comprehend, interpret, and comply with company policies and procedures.
• Flexibility to adjust to changing priorities.
• Ability to creatively problem solve and think critically to support the continuous improvement of the Workday HR and finance systems.
• Strong technical aptitude and the ability to learn new processes and systems quickly.
• User management, including security role creations.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Must be able to lift from the floor to the waist up to 20 pounds.
• Must be able to read, write, and communicate fluently in English.
• Must be able to give and receive verbal and written instructions.
• Must be able to utilize visual and auditory senses to complete all job duties as assigned.
• Must be able to work in a typical office and healthcare environment.

This position is only available for On-Site/Hybrid Applicants.

This job description is not intended to be all-inclusive. Therefore, the employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as necessary, including overtime.