Technical Support Specialist (Product Support) (Information Technology)
Position Summary
Perform functions to provide technical support for the company's precision measuring instrument products and software to internal Mitutoyo America Corporation departments and end users.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.
What You'll Do
1. Review new products, product specifications, engineering, and product changes from Japan for marketability.
2. Provide technical assistance and recommendations to end users as requested.
3. Answer customers' technical questions (such as capabilities or specifications on assigned products) which cannot be answered by the Customer Support Department.
4. Participate in, and sometimes coordinate, product, promotion and "Bukai" meetings to explain new products or specification changes.
5. Provide technical assistance to Quality Assurance staff and manage product claim process.
6. Pull warehouse items for recall as required.
7. Coordinate the technical inquiries between MJ and MAC, especially the special quotation requirement.
8. Primary judgement of the technology relating the ECCN, FDA, and others to enforce compliance.
9. Research competitors' product specifications, prices, and performance specifications.
Skills You Need:
1. Communication Oral & Written
2. Customer Focused / Interpersonal
3. Job Knowledge
4. Problem Solving
5. Quality and Quantity of Work
Why choose Mitutoyo?
Mitutoyo America Corporation is a leader in the field of precision measuring tools and instruments. We serve an important role in providing state-of-the-art measurement products to manufacturing companies throughout North America. We are the only full-line provider of Metrology solutions in North America that can satisfy every measurement challenge faced by our customers. Our benefits include:
- Competitive Salary package $60K
- Minimum 17 days PTO plus at least 10 paid holidays per year
- Shut down period at the end of the year
- Medical, Dental, Vision & Life Insurance
- STD, LTD, Employee Assistance Program
- 401(k) Plan plus company match
- Tuition Reimbursement
- Service Recognition
- Company Vacation House in Florida
- Supervisory Responsibilities There is no supervisory responsibility associated with this position.
- Work Environment: Office Environment.
Physical Demands: The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Position Type and Expected Hours of Work: This is a full-time position.
Monday – Friday 8:30AM – 5:00PM
Travel: Travel as needed to support Field Service and Sales.
Required Education and Experience: Four-year degree or equivalent education; Preferred: strong mechanical, electrical, math aptitude and computer skills. The company will provide 100% training for this position.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reports to: VP of Technical Services
Equal Opportunity Employer: Disability & Veteran
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
See job description