Director of Case Management (Healthcare)
Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Director of Case Management in Anaheim, CA.
Oversee and manage the Case Management Department, which provides follow-up of abnormal labs/diagnostic studies and external care referrals in accordance with Planned Parenthood regulations and protocols and the Board of Registered Nursing. Oversee and manage the health center Patient Navigators who provide onsite support to patients and members of the primary care team before, during, and after primary care appointments.
At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:
- A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability.
- Benefits coverage starts after one full month of employment!
- Generous vacation, sick, and holiday benefits!
- Generous 401(k) matching contributions and more!
- To view our detailed benefits guide, please visit our career site at www.pposbccareers.org
Responsibilities
Essential Functions: Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.
- Manages and oversees case management department, ensuring appropriate staffing/workload distribution and coverage.
- Develop and implement productivity and quality measures for the case management department.
- Ensures case management department compliance with PPOSBC protocols for patient notification and follow-up.
- Assist in management of high-risk cases, including expediting the referral process for high-risk cases, assisting the patient in identifying funding for their care, and reviewing and scanning records of evaluations done outside the affiliate.
- Provide coverage and assistance to other members of the case management team as needed.
- Act as a liaison to outside laboratory services vendors.
- Manages and oversees the patient navigators ensuring appropriate staffing/workload distribution and coverage.
- Participate in primary care initiative to promote value-based care
Non-Essential Functions:
- Other duties as assigned.
PHYSICAL REQUIREMENTS:
The physical requirements of this position are identified below. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
CORE COMPETENCIES – WE CARE:
- Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service. Handles problems quickly and efficiently. Maintains a pleasant, positive and professional approach. Embraces opportunities to help team members, stakeholders, and other departments.
- Equitable: Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others' voices, creating spaces for honest conversation, and listening without judgment. Values and uplifts our collective diversity within in our agency.
- Confidential: Respects the information shared by our patients, employees, and vendors and maintains appropriate confidentiality. Follows all policies and laws that protect private & privileged information.
- Accessible: Is available and approachable to others, open-minded, fair and non-defensive. Appreciates constructive feedback and is a team player. Demonstrates good listening skills.
- Respectful: Values diversity and treats everyone with dignity and courtesy. Dependable and courteous of other people's time and commitments.
- Empathetic: Demonstrates interest and understanding in other people's feelings, attitudes and reasoning. Maintains an open and non-judgmental demeanor that is patient, flexible, and understanding.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Licensure and/or Certification Requirements:
- Minimum licensure requirement is an active California Registered Nurse's License.
- CPR certification required.
Minimum Education:
- AS/BS in Nursing required.
Minimum Work Experience:
- 1 year of clinical experience required.
- 5 - 8 years of case management experience preferred.
Supervisory Experience:
- 5 - 9 years of supervisory experience preferred.
- Demonstrated ability as an effective leader, including coaching and team-building skills.
- Good managerial skills, which require the ability to effectively manage administrative functions for the Department.
- Strong written, verbal and interpersonal skills.
- Budgeting experience.
- Excellent strategic planning skills.
- Must be self-motivated and have the ability to work without direct supervision.
Other Requirements:
- Ability to work independently and multi-task.
- Ability to work under standardized protocols and procedures.
- Excellent interpersonal, problem solving and communication skills.
- Ability to physically assist a patient in distress.
Agency Standard Requirements:
- Strong commitment to quality healthcare and excellent customer service is required.
- Must thrive in a fast-paced, rigorous environment with changing priorities.
- Ability to meet deadlines and work under pressure.
- Must demonstrate high-level computer skills including; Microsoft Word, Excel and Outlook. Electronic medical records experience may also be required.
- This position requires travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA driver's license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.
- Abortion patients are cared for at each of our health centers and in part through the administrative, support, and other non-clinical services provided at all PPOSBC locations and by all PPOSBC employees, and supporting these critical services is an essential job duty and fundamental responsibility of all employees.
