General Manager - Doubletree South Charlotte Tyvola (Finance)

About the Opportunity:
Are you ready to inspire and develop a strong team at DoubleTree by Hilton South Charlotte Tyvola? The role of our General Manager is to offer comprehensive leadership in our ongoing commitment to delivering exceptional guest service and achieving financial success.

In this role, you will act as the primary liaison between the hotel, its owners, and corporate partners. Your responsibilities include overseeing relationship management, communications, contractual matters, and exploring opportunities for joint growth and progress.

About the Property:
The DoubleTree by Hilton South Charlotte Tyvola is tailored for business travelers, offering amenities such as free airport shuttle service, a daily breakfast buffet, and varied lunch and dinner options with seasonal cuisine, alongside a diverse cocktail menu.

Conveniently located just off I-77, we're only 8 miles from Charlotte Douglas International Airport. Nearby, the SouthPark Mall and Billy Graham Library are just a 10-minute drive away. Additionally, we are within seven miles of Uptown Charlotte, Carowinds amusement park, and Bank of America Stadium.

We look forward to you joining Hilton for this exciting opportunity to lead a remarkable team and be instrumental in elevating the overall experience of our guests.

For more information about this property, please click HERE .

What will I be doing?
Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Ensure guest and team member satisfaction
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  Recruit, interview and train team members
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
  Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies

What are we looking for?

Basic Qualifications:

• A minimum of 2 years Hotel General Manager experience OR 3 years of AGM / Hotel Manager experience.
• Experience managing a 150+ room property with $10M or greater in revenue.
• Ability to build successful ownership relationships and partnerships.
• Strong commercial acumen with proven success in driving revenue.
• Proven success in enhancing growth and service quality within F&B.
• Performance driven, with strong leadership capability and proven ability to attract, motivate, lead, inspire and direct a talented team towards driving excellent guest and employee satisfaction results.

Preferred Qualifications:

• Hilton brand experience.
• Local market experience.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!