Service Manager (Sales)
Your Career Begins at Timken
If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.
PT Tech a division of Timken is seeking an experienced and motivated Service Manager to provide exceptional product support, training, and issue resolution. This individual will play a key role in overseeing the troubleshooting, diagnosis, and repair of hydraulic and electrical circuits, components, and systems for heavy construction, mining, and forestry equipment. Additionally, the Service Manager will be responsible for the strategic vision of PT Tech's remanufacturing processes, customer support, and driving revenue growth.
Key Responsibilities:
- Team Management:
- Coordinate and manage a team of Service Technicians and Service Analysts.
- Provide guidance, mentorship, and support to ensure high levels of performance and customer satisfaction.
- Customer Support & Training:
- Train customers on the use and design of PT Tech products.
- Provide superior customer service through phone, email, and site visits, answering questions thoroughly and professionally.
- Inspection & Diagnosis:
- Perform inspections of parts, components, systems, and machines to identify operational discrepancies.
- Conduct thorough troubleshooting of hydraulic and electrical circuits and diagnose the root cause of failure.
- Corrective Actions & Repairs:
- Determine and implement corrective actions based on failed part inspections.
- Order necessary replacement parts and services in a timely and cost-effective manner.
- Perform repairs or part replacements to restore optimal function within established task parameters.
- Ensure repairs maintain or improve machine performance and appearance.
- Documentation & Reporting:
- Complete necessary documentation for repairs, inspections, and parts orders in a timely and organized manner.
- Follow up on completed tasks to ensure customer satisfaction.
- Strategic Vision & Growth:
- Oversee the strategic direction of PT Tech's remanufacturing processes, with a focus on customer satisfaction and revenue growth.
- Technical Expertise:
- Troubleshoot hydraulic systems and conduct HYDAC diagnostics.
- Diagnose and resolve issues with 12v and 24v electrical circuits.
- Troubleshoot and upgrade software and firmware on PT Tech products.
Qualifications & Skills:
- Bachelor Engineering/Sales
- Mechanical Systems repair and service
- 5-7 years Sales/Engineering Management
- 7-10 years Engineering
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
The Timken Company, a global technology leader in engineered bearings and industrial motion, designs a growing portfolio of next-generation products for diverse industries. For more than 125 years, Timken has used its specialized expertise to innovate and create customer-centric solutions that increase reliability and efficiency. The company posted $4.6 billion in sales in 2024 and employs more than 19,000 people globally, operating from 45 countries. Timken has been recognized among America's Most Responsible Companies and America's Greatest Workplaces for Diversity by Newsweek, the World's Most Ethical Companies® by Ethisphere and America's Most Innovative Companies by Fortune.
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