Victorville Admin
Call Center Supervisor (Administrative)
Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Call Center Supervisor in Victorville, CA.
Under the direction of the Director of Call Center/ Patient Experience, the Call Center Supervisor will be responsible for supporting the day-to-day operations of a high-volume call center. The Call Center Supervisor will assist in ensuring a high level of patient satisfaction and provide support for the Call Center Representatives in finding solutions for resolving patient inquiries.
The Call Center Supervisor will assume a collaborative role with the Call Center management team in identifying opportunities for supporting a wide scope of learning efforts such as onboarding, compliance, job-specific skills, and teamwork training. This position will also work with other departments as needed to improve individual and organizational performance and meet quality standards.
At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:
Essential Functions: Essential functions encompass the required tasks, duties, and responsibilities performed as part of the job and the reason the job exists.
Administrative Duties:
Non-Essential Functions:
PHYSICAL REQUIREMENTS:
The physical requirements of this position are identified below. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
CORE COMPETENCIES – WE CARE:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Education:
Minimum Work Experience:
Supervisory Experience:
Other Requirements:
Agency Standard Requirements: