BOOST LLC
Customer Care Tier 2 Specialist II (Finance)
BOOST is helping our client, ZenPoint Solutions LLC (ZenPoint Solutions) find their next Customer Care Tier 2 Specialist II. ZenPoint is a rapidly expanding Information Technology (IT) services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions.
Position Overview: One of our contracts under The Department of State is seeking a Customer Care 2 Specialist II to join their program. The ideal candidate will provide advanced technical support to the customer, handling complex issues that require deeper technical expertise and strong problem-solving skills. This role includes diagnosing and resolving technical problems, guiding customers through solutions, and escalating unresolved issues to higher support tiers when necessary. The specialist is also responsible for ensuring a positive customer experience through clear communication and prompt resolution, as well as documenting interactions and adhering to established procedures to meet service level agreements (SLAs) and maintain high support standards.
Clearance Requirement: Candidates must hold a minimum Interim Secret clearance and be able to secure a full scope Secret clearance
Work Location: Springfield, VA
Work Schedule (Hybrid): Three (3) days onsite at the customer's facility and two (2) remote days; work schedule is subject to change based on customer needs and without prior notice
Key Responsibilities:
Commitment to Equality: At ZenPoint Solutions values diverse perspectives. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable federal, state, or local law.