Manager Sales Operations (Sales)

Job Summary

Join our dynamic Sales Operations department where collaborative teams in Pricing, Customer Data Management, Sales Compensation, and more intersect to empower our sales teams. Our mission is to grow and retain customers through consistency and overall experience to optimize Medline sales and customer experience enabling long-term partnership. Dive into an organization dedicated to precise product pricing, comprehensive market insights, seamless customer onboarding, and all the critical support our Salesforce needs for continuous growth.

Responsible for the development and leadership of strategic plans and tactical solutions within the scope of sales operations. This includes diving deep into the data and using analytics, insights, and testing to uncover areas of opportunity to simplify, enhance, or optimize the experience within sales operations. Oversee the continuous improvement of sales operations and will have the opportunity to lead or contribute to initiatives that deliver an excellent customer experience and portfolio profitability. Own development of relationships, understanding vision and business direction, driving formulation of solutions and needed capabilities, and moving strategies into planning and execution.

Job Description

Responsibilities:

• Leads an analyst team in operational service delivery to the sales team. This includes leading and developing employees.

• Provides analyst team with strategic direction, guidance, and support, ensuring accountability for meeting or exceeding operational objectives and priorities. Including, but not limited to, pricing and reporting accuracy.

• Owns the creation, implementation, and management of sales operations' processes, and procedures, while ensuring legal and regulatory compliance.

• Implements structure to ensure a high delivery service standards by automating, centralizing, eliminating, and streamlining processes and procedures.

• Measures and monitors operational activities and performance using a variety of qualitative and quantitative methods.

• Considers the costs and benefits of potential strategies, tactics, and process improvements, and chooses the most appropriate ones.

• Ability to work effectively with all levels of the organization, ask appropriate questions, quickly understand escalated inquiries, document and resolve unique/ complex issues, often with incomplete information required.

• Ability to synthesize historic and projected results, external bench-marking and internal insights to provide a balance view of channel performance.

• Collaborates with internal business partners to identify and resolve conflicts, ensuring the sales team has a positive experience with the sales operations team.

• Develops creative solutions to simplify operations while prioritizing multiple initiatives requiring the same resources.

• Enable and promote two-way communication, regular feedback loops, and overall collaboration between sales and sales support.

Qualifications

Education

• Bachelor's degree.

Relevant Work Experience

• At least 5 years of experience in sales analysis or related area.

• Experience in the indirect management of team members, including assisting in the development, training and assignment of work/projects to other members of a team.

Additional

• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.

• Experience in controlling and coordinating concurrent projects, competing priorities and critical deadlines.

• Experience collaborating with (internal resources, external resources, both) to develop strategies that meet department goals within budget and established timelines.

• Experience establishing & maintaining relationships with individuals at all levels of the organization.

• Advanced skill level in Microsoft Excel.

• Exceptional interpersonal skills and ability to interact at all levels of the organization and external parties-- EVPS, VPS, senior leaders, industry groups, and 3rd party consultants. 

• Advanced critical thinking that blends observation, data, and fact-based insight with intuition and foresight.

• Excellent verbal and written communication skills.  Produces high-quality deliverables with minimal preparation time or secondary review.

• Intellectual curiosity and willingness to learn.

• Passion for leading, coaching, educating, and instructing others.

Benefits - Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program (EAP), Employee Resource Groups (ERG) and Medline Service Corps. For a more comprehensive list of our benefits, please click here.

Every day, we're focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what's right to delivering business results, together, we're better. Explore our Diversity, Equity and Inclusion page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.