Leasing Consultant (Administrative)
At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members.
In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work's "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:
- 3 Weeks of Paid Time Off
- Medical/ Dental/ Vision
- 401(k) + company match
- Birthday Paid Day Off
- BH Gives Back (Paid Volunteer Time Off)
- 12 Paid Holidays
- BH Paid Leave
- Sabbatical
- Education Reimbursement
- Employee Assistance Program
Reporting to the Community Manager, Leasing Manager or Assistant Manager, the Leasing Consultant position is responsible for generating leads, selling and renewing apartment leases in accordance with Company and Fair Housing guidelines. Responsible for assuring the Company's standards are achieved and excellent customer service is delivered. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.
Essential Job Functions:
- Daily communication and collaboration with staff, Community Manager and others as needed including any service maintenance requests.
- May be asked to assist at other communities as needed.
- Ability to travel via automobile and airplane for training; may be asked to travel for company business.
- Attends, participates and maintains compliance with all BH required and/or assigned training programs.
- Responsible for ensuring the marketing, motivation, administrative, and financial operation of the property under the direction of the Community Manager.
- Maintains a strong understanding of the community, specials and floor plans.
- Maintains a comprehensive working knowledge of all aspects of leasing units and leasing documents in accordance with Company and Fair Housing guidelines.
- Prepares all new leases and lease renewals, processes lease application paperwork for the approval of the Community Manager.
- Understands and qualifies all prospective residents via Rent Cafe and maintains all resident leasing files (electronic and paper).
- Identifies potential residents utilizing market and demographic data as well as industry knowledge.
- Inspects all target and/or show units in advance and in preparation of greeting and touring new prospects.
- Inspects all pre-leased apartments prior to resident's scheduled move in date: coordinates all changes regarding resident move- outs.
- Generates new business contacts, marketing ideas and competitive shops to increase occupancy.
- Completes outreach marketing duties as assigned by Regional Marketing Specialist.
- Maintains an understanding of all market survey data and utilizes information to generate traffic of potential residents.
- Assists in marketing promotions and development and placement of ads, flyers and promotional materials.
- Maintains an overall team ratio of 40% or higher closing ratio and 80% or higher on all shopping reports.
- Oversees the shopping of competitive properties to stay abreast of industry trends.
- Maintains responsibility for online marketing duties including, but not limited to: daily postings to Craigslist and internet listing services.
- Oversees all pricing and confirms that the pricing is correctly updated on the BH company website.
- Understands, utilizes and promotes all third party online leasing programs in an appropriate manner.
- Ensures all prospect information and alert notifications are accurately entered into Popcard and addressed in a timely manner.
- Other duties as assigned.
Job Qualifications:
- High School or GED (General Education Diploma) preferred
- Previous leasing experience preferred
- Strong sales and closing skills required
- Excellent organizational and customer service skills
- Ability to achieve closing ratios and shopping report scores in accordance with company guidelines
- Yardi Voyager experience preferred
- YieldStar or other Revenue Management Program experience preferred
- MS Office Word/Excel experience preferred
- A valid driver's license may be required
- Professional appearance and demeanor
- A positive, motivating and team-oriented attitude
- Strong communication skills
- Ability to thrive in a fast- paced environment
- A desire to succeed in a very competitive environment
- Ability to work with a diverse group of people and customers
Work Schedule: Generally, 8am-5pm or 9am-6pm, Monday-Friday with rotating weekends; (hours may vary to meet the business needs of the property).
BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.
