Surgery Coordinator (Healthcare)
Advanced ENT & Allergy, a long-standing member of the Louisville and Southern Indiana healthcare community, is seeking to add an empathetic and patient-focused Surgery Coordinator to support our Physician team. Position is based at our New Albany, Indiana office and will support multiple Physicians.
As a growing mid-size practice, our company is large enough to have solid processes in place, but still maintain the small office feel. A recent partnership with Southern Ear, Nose, Throat and Allergy (SENTA) physicians, a leading community of physician-led and patient focused practices, has brought additional growth opportunities to our team. Advanced ENT and Allergy is a busy practice providing a full spectrum of ENT care as well as a full complement of head and neck surgery. Our 13 Otolaryngologists and Board Certified Allergist utilize the latest technology, research and patient care techniques to create a top tier patient experience.
Our surgery coordinators work directly with both physicians and patients during the process. Surgery coordinators own the full scheduling process by initiating and monitoring the scheduling cycle including entering patient information, verifying insurance, and ensuring clear communication occurs with patients and other staff members. Teamwork is imperative in this role, with willingness to assist other Surgery Coordinators as needed a requirement.
Responsibilities
Coordinates surgery scheduling to utilize physicians time efficientlyCoordinates Allergy testing and diagnostic testing for patientsProvides patient education to the surgery patients to be scheduledObtains patient/guardian signature on surgery acknowledgement formVerify insurance coverage and deductible information prior to surgery and informs patient of benefitsVerify if precertification is required for surgical procedures/diagnostic testing. Submits information to precertification coordinator to obtain, if neededAssists precertification coordinator by obtaining precertifications when neededFinancial counseling of patient for payment arrangements prior to surgeryAssures patient payments are paid at least 7 days prior to surgery dateSchedules out-patient lab, x-ray or other exams (checks on prior authorization, obtains authorization). Provides facility with appropriate informationSchedule post-op appointments with physiciansManages physicians Online Surgery CalendarProvides facilities and surgery assistants with updated schedulesContact and coordinate surgical assistants for cases as required by surgeonReviews pre-op diagnostic test results for abnormal findings, notifies physicianPreparation of H&P, fee tickets, copies of test results, prescriptions, and films for surgery patients and give to physician prior to surgeryManages telephone calls relating to Scheduling Coordinator duties from patients, hospitals, surgery facilities, and insurance companiesRun Visit Tracking reports in the Practice Management System and compare to the physicians surgery schedule to verify that they have been billedFollow-up on no-show and cancellations of surgeriesCancer registry formsDocument scanning and filingBack up and assist all other departments when needed and/or when his/her work is completedMaintain the confidentiality, security, and physical safety of all patientsOrganize work areaCommunicate problems with patients, Physicians or other personnel to the Clinical Manager
Why SENTA Partners?
At SENTA Partners, we value our employees and are committed to fostering a culture of growth, innovation, and collaboration. We offer competitive compensation, comprehensive benefits, and opportunities for career advancement in a supportive and dynamic work environment.
Equal Opportunity Employer:
SENTA Partners is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
