Line Service Technician I, KSNA (Personal Services)
Position Summary:
The Line Service Technician is a customer service position that is responsible for supporting all ground operations for inbound and outbound aircraft crews and passengers. In addition, Line Service is a support position to other departments: Charter, Aircraft Maintenance, Valet, and Facilities. Safety is of utmost importance at Clay Lacy Aviation. Line Service Technicians work with fuels and other flammable, hazardous materials; proper handling procedures must be followed. The airport area is a high-noise environment; the use of personal protection equipment is required. Operating vehicles and moving aircraft in proximity of people, buildings and other aircraft require extreme caution. Procedures must be followed for your personal safety, the safety of others, and the protection of company and customer property.
Job Responsibilities:
- Fuel aircraft in accordance with ATA Specifications 103 and AirBP GAFO Standards.
- Marshal aircraft under direct supervision.
- Ensure aircraft are chocked, and secure.
- Effectively and safely communicate information and instructions verbally and/or via radio equipment.
- Aircraft lavatory and potable water service.
- Safely operate refueling trucks up to 10,000 gallons
- Load and unload baggage.
- Assist pilots with aircraft pre and post flight services.
- Top off fuel trucks and complete proper fuel farm paperwork.
- Operate light ground support equipment.
- Provide basic security duties to people and property.
- Direct people, drivers and flight crews on ramp area.
- Drive company and client vehicles off site.
- Assist other departments as required including facility and hangar cleaning.
- Other duties and tasks as assigned.
Essential Physical Functions
The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust, or noise.
- Step up and down stairs, ladders, tugs, vehicles, and fuel trucks.
- Work effectively while sitting, standing, walking, or running.
- Able to engage safely and effectively in gross and fine motor control movements such as operating machinery and handheld tools.
- Reach above shoulder level including waving marshalling wands.
- Reach at shoulder level.
- Execute hand signals in order to guide aircraft during arrivals and departures.
- Complete tasks safely and effectively that require hand and eye coordination.
- Lift, carry, push, and pull luggage from ground level to waist and overhead, up to 75 lbs.
- Bending and stooping to pick up tow bars, tools, and other equipment, up to 75 lbs.
- Stooping below aircraft wing to chock.
- Standing and walking for extended periods of time, running when required.
Competencies & Skills
- Must be able to reason, analyze, and solve problems.
- Read, write, comprehend, and speak in English.
- Basic computer skills.
- Must have basic math skills.
- Always work safely and effectively.
- Must work well with others.
- Must be able to prioritize and multitask in a distracting environment.
Required Education
- High School Diploma or GED.
Requirements:
- Must have and maintain a valid driver's license in the state the employee's work location is based in, restricted licenses are not acceptable.
- Must pass pre-employment drug testing and background check
- Provide excellent customer service to both internal and external clients at all times.
- Complete NATA Safety First, Clay Lacy Aviation and other job-related training.
- Strong interpersonal and communication skills, direct interface, over telephone and in writing.
- Ability to make decisions with multiple objectives and implement in a safe, efficient manner.
- Follow oral and written directions; plan and complete assigned duties on a regular schedule; and maintain good working relationships with others.
- Schedules are subject to change. Employees must be available to work flexible hours as changes occur, examples include overtime, holidays, and covering time-off for the team. All Line Service personnel may be required to work graveyard shifts at some point during their employment at Clay Lacy Aviation.
- Ability to perform a variety of manual tasks including but not limited to: facility cleaning, vehicle washing, aircraft window cleaning.
- Ability to work without direct management supervision.
- Must be comfortable with working outdoors, day, night and in all weather conditions.
Benefits
We are committed to supporting employees in their adoption of a healthier and more active lifestyle. We understand the contribution each employee makes to our accomplishments and so our goal is to provide a comprehensive program of competitive benefits to attract and retain the best employees available.
Through our benefits programs, we strive to support the needs of our employees and their dependents by providing a benefit package that is easy to understand, easy to access, and affordable for all our employees.
Our benefits are a valuable part of the total rewards that Clay Lacy Aviation offers you and your families. We offer you a robust benefits package and other resources that help you take care of yourself and your family.
- Health Insurance – HMO and PPO options available
- Dental Insurance – HMO and PPO options available
- Vision Insurance
- Life Insurance
- Paid Vacation/Time Off
- Paid Sick Time
- Paid Holidays (9)
- 401K Plan
- Floating Holidays (2)
- Pet Insurance
- Identity Theft Protection Services
- Employee Discounts to retailers, restaurants, and theme parks
- Uber for Business
Disclaimer Statement
Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. This job description may not cover or contain a comprehensive listing of all assigned activities, duties, or responsibilities, and may be amended at any time. Employees may be required to perform other job-related assignments as requested.
Americans with Disabilities Act (ADA) Statement
In compliance with the Americans with Disabilities Act (ADA), Clay Lacy Aviation provides reasonable accommodation when requested by qualified individuals with disabilities unless such accommodation would cause an undue hardship. We encourage both prospective and current employees to discuss potential accommodation with a representative of the Office of Human Resources.
Equal Employment Opportunity (EEO) Statements
Clay Lacy Aviation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
