Care Coordinator - Clinical Operations (Healthcare)
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
The Sagility Team is currently hiring a talented Care Coordinator to provide outreach services via phone and other engagement channels to complete a Social Determinants of Health (SDOH) screening assessment.
Based on the SDOH assessment results, referrals are made to the client's in-house pharmacy work team regarding areas such as medication adherence, annual wellness visit scheduling and flu vaccine gap scheduling and other applicable care needs as identified.
Care Coordinators (Customer Service Advocate CSA) will document all inbound and outbound inquiries according to client direction. CSAs will take appropriate action to resolve inbound and outbound Inquiries according to client direction via telephone or other client approved engagement channels. In addition, the CSAs will maintain a professional, courteous and positive demeanor when interacting with customers. If additional questions arise that are out of scope for this engagement the CSA will transfer the customer to the appropriate client area for assistance.
Knowledge and Experience:
- High School Diploma or equivalent
- 1 plus years of experience preferred in accessing community resources to help customers with basic needs
- Excellent communication and interpersonal skills with a focus on customer service and critical thinking
- Ability to adapt to change and problem solve
- Strong time management and organization skills with an ability to set priorities in a fast-paced environment
- Ability to utilize and navigate multiple technology systems
- Knowledge of managed care or medical experience preferred
- Bi-lingual Spanish and English language proficiency required
- Hardwired internet connection with speeds greater than 5MB upload and 10MB download
- Secure, private work area at home
Salary Range: $19.00 hourly
This role has shifts scheduled between 10AM to 7PM Eastern Time, there are NO weekend shifts.
Sagility Offers Competitive Benefits Including:
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term and Long-Term Disability
- Flexible Spending Account
- Life Assistance Program
- 401K with employer contribution
- PTO and Sick Time
- Tuition Reimbursement
Join our team, we look forward to talking with you!
An Equal Opportunity Employer/Vet/Disability
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