Director of Disability Claims, Expert Resources (Administrative)
Job Classification:
Operations - Insurance OperationsAt Prudential, we believe talent is key to achieving our vision. When you join Prudential, you'll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world's leading financial services institutions!
Job Summary:
Position provides management, strategic planning, and problem-solving support for the Transition Advisor Disability Specialists (TADS) group. Partners with senior leaders from functional areas within the division to integrate TADS strategies into the business plan, to meet business objectives. Responsibilities include program development including production and success metrics, leading team-focused strategic initiative, collaboration with vendors and business partners as well as employee training and project management.
The current employee work arrangement for this position is fully virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.
What you can expect:
Provide strategic direction, guidance, and support to team members, fostering a collaborative and high-performance culture.
Oversee the day-to-day operations of the TADS team, ensuring that all activities align with the organization's objectives.
Create and execute a quality program that aligns with team objectives and expected outcomes.
Foster a positive work environment that encourages innovation, teamwork, and professional growth.
Develop and maintain high standards of quality assurance in all aspects of the TADS process
Develop and implement strategies to optimize team efficiencies and business impact
Ensure the effective application of the Capability Model to improve RTW outcomes, STD to LTD rollover rates and lower durations.
Collaborate with senior leadership to align team goals with broader business objectives.
Identify and implement process improvements to enhance efficiency and effectiveness in managing disability claims.
Monitor and analyze performance metrics to ensure high standards of service delivery.
Drive continuous improvement initiatives to streamline workflows and improve claimant outcomes.
Collaborate with technology, vendors and business partners across the claims organization to ensure integrated collaboration and drive results.
Communicate effectively with stakeholders at all levels, providing updates on team performance and initiatives.
Represent the TADS team in meetings and discussions with senior leadership.
What you'll need:
Bachelor's degree in Business Administration, Healthcare Management, or a related field.
Minimum of 10 years of experience in disability claim management or a related field, with at least 5 years in a leadership role.
Strong understanding of STD and LTD processes, as well as RTW strategies.
Excellent leadership, communication, and interpersonal skills.
Proven track record of implementing process improvements and driving team performance.
Ability to work collaboratively with cross-functional teams and senior leadership.
Strong analytical and problem-solving skills.
Prudential welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.
At Prudential, you can:
Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services such as on demand resources and networking to propel your career forward.
We're a global organization, full of outstandingly dedicated people who aren't afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.
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What we offer you:
Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $141,100.00 to $191,000.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.Market competitive base salaries, with a yearly bonus potential at every level.
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.
If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.
