Curio Holdings MO LLC
Desktop Support Specialist (Administrative)
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
Serve as a trusted technical resource to the Curio Wellness end-user communityProvide (Level 1 and 2) technical support with setup, installation, and maintenance of desktops, laptops, printers, iPhones, iPads, Android devices, tablets, hand scanners, A/V conference room equipment and line of business software applicationsProvide incident management service desk functions to end-users remotely and in-personUtilize the Go-To-Assist help desk ticketing system to manage incidents, tasks, and day-to-day activities.Assist (Level 3) as necessary with (Severity Level 1) incidents that impact entire end-user-communityInstallation, maintenance, and repair of desktop/laptop computing systemsSupport and administration of Windows 10 and limited Mac OS operating systemsTroubleshoot desktop/laptop computer security issues.Support for collaboration tools such as Zoom, GoToMeeting, Microsoft Teams, etc.Diagnose, troubleshoot, and repair computing hardware and software applicationsProvide support for all standard productivity software (Microsoft O365 / Office Suite - Word, Excel, PowerPoint, Outlook; Microsoft Teams, etc.). Includes installation, troubleshooting, and end-user assistance and trainingInstallation, configuration and maintenance of back-up and anti-virus software on all desktop/laptop operating systems.Complete imaging, software installations, and software upgrades.Educate and train professional administrative/operational staff on proper computing techniques, security awareness, and use of software applications.Assist in Active Directory account creation, system monitoring, triaging support tickets, and resetting end-user passwords.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibilities:
This position has no direct supervisory responsibility for others.
Education and Experience:
Bachelors Degree (BA, BS) in Information Technology, Systems and Network Administrator or like major or four (4) years of equivalent job-related experience.
Other Qualifications:
Experience in administration, maintenance, and end-user support of Windows OS.Experience with Windows OS as both a user and administrator is desiredStrong troubleshooting, analytical, and problem-solving skillsAbility to work effectively and collaboratively as part of a teamExcellent organizational skillsHighly detail-oriented with strong document skillsAbility to make connections between similar problemsExcellent communications and interpersonal skills, including ability to build strong working relationships with end-users of diverse personalities and professional backgrounds.A strong customer service focusThe ability to work independently, self-motivate, and to manage multiple conflicting priorities simultaneously is essential.Resourceful; ability to research hardware and software issues in a thorough manner.Ability to follow up on open items and complete tasks in a timely manner including meeting deadlines along with anticipating and addressing problems/delays.Flexibility in adjusting work schedule to accommodate priority needs, system downtime, and emergencies.Experience in installing, maintaining, troubleshooting, and using standard systems and software applications: MS Office Suite and Microsoft O365 (including Outlook); Share Point.Experience with enterprise-level help desk ticketing systems; ServiceNow highly preferred.Understanding of and experience with TCP/IP networking and related protocols.An understanding of desktop/laptop security tools and applications.The ability and desire to keep abreast of new technologies including computer software and hardware, smart phones, and peripheral devicesCompTIA A+ , Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Technology Specialist (MCTS) certifications a plus.