Manager, Endpoint (Finance)

POSITION TITLE: Manager, Endpoint (Full-Time Regular) (Classified)
REQUISITION #: req7918
DEPARTMENT: Information Technology
LOCATION: 215 OFFICE BLDG
BENEFIT CATEGORY: Classified (Non-CBU) View Classifications & Benefits
EMPLOYMENT TYPE: Full-Time Regular
ANNUAL SALARY RANGE: $90,414.00 - 150,691.00 (Salaries are paid biweekly)
ANNUAL ANTICIPATED HIRING RANGE: $106,000.00 - 130,000.00 (Salaries are paid biweekly)
SELECTION PROCESS: Application deadline is 3:00 p.m. MT on 1/10/2025.

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-offer background check required.

Why Work For the City of Fort Collins?

• Medical, dental, vision (for self, spouse, children) - eligible on the 1st of the month following date of hire
• Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
• Retirement + company contributions - after 6 month probation period and immediate vesting
• Flexible spending: Medical expenses FSA, dependent FSA or both
• Employee Assistance Program: counseling, legal, financial assistance
• Life insurance, short-term and long-term disability
• Wellness program, workout facilities
• Employee/family onsite health clinic
• Learning and development opportunities at all levels in the organization with opportunities for career mobility
• Collaborative work environment

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

Job Summary

As an Endpoint Manager with the City of Fort Collins, this position will lead a team of 4-5 technicians, managing a variety of endpoint devices, including laptops, desktops, phones, and tablets. This hands-on role involves overseeing daily operations, addressing escalated issues, and running projects related to the deployment and management of these devices across city departments.

The day-to-day responsibilities will include providing leadership, supporting a team in troubleshooting, and driving initiatives to improve the quality of technological support for city employees. Collaboration with other departments and users is key to ensuring effective device integration and training. The success of this team will directly impact the city's ability to serve its community.

Initially, this is a fully in-person role for the first 6-12 months to support the team and oversee operations. After that, there may be potential for a hybrid schedule, allowing occasional remote work.

The ideal candidate will have experience managing a technical support team that handles user support for various devices. If you have worked in IT management or technical support for endpoint devices and are ready to take the next step in your career, this position offers a chance to make a significant impact while continuing to grow professionally. Expertise in Windows, Apple, Dell products, and software deployment is required, and ITIL certification is strongly desired.

This role is perfect for a dynamic individual who enjoys problem-solving, managing projects, and helping others. With diverse needs across the city, this position offers a rewarding opportunity for an IT professional eager to make a difference.

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

• Develop and maintain configuration policies and settings for client devices, mobile devices, and IoT systems to ensure compliance with security standards.
• Manage the City's MDM solution, ensuring secure provisioning, deployment, and lifecycle management of mobile and IoT devices.
• Establish and document standard operating procedures for device management, including policy enforcement, updates, and security patches.
• Work with the Service Delivery team to create and maintain standard images for laptops and other client devices.
• Develop and implement device provisioning and de-provisioning processes, including hardware configuration and software deployment.
• Analyze and address performance issues across client devices, including troubleshooting and problem resolution for complex endpoint issues.
• Conduct research on emerging MDM technologies, IoT management solutions, and best practices to enhance the City's technology ecosystem.
• Monitor and manage device security, including the application of encryption, antivirus software, and mobile device policies.
• Plan and conduct performance reviews for team members, ensuring that training needs are identified and addressed.
• Prepare budget proposals, manage expenditures, and forecast future resource needs for the endpoint management function.
• Support Systems Engineering and Networking teams to ensure proper integration and operation of endpoint devices within the broader IT infrastructure.
• Develop and maintain detailed documentation for device configurations, network settings, and security policies.
• Oversee the development of self-service tools and knowledge base content for end-users to enhance device self-management.
• Ensure compliance with all applicable technology governance frameworks, such as ITIL or COBIT, within the endpoint management domain.
• Manage after-hours support for endpoint-related incidents and requests.

Management Responsibilities

Yes

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Required Knowledge Skills and Abilities

• Demonstrated strong experience implementing technology governance frameworks, such as ITIL or COBIT, with a focus on endpoint and device management.
• Proficiency with MDM solutions, including the deployment, configuration, and management of mobile and IoT devices.
• Experience with configuring and managing Windows, macOS, and other client platforms in a large organization.
• Knowledge of scripting and automation tools for device configuration and software deployment.
• Knowledge of networking concepts including Wi-Fi configuration, VPNs, and integration of devices with network security protocols.
• Understanding of Active Directory, LDAP, and DNS in relation to endpoint configuration and management.
• Proven experience in project management related to the deployment and support of endpoint devices.
• Strong written and verbal communication skills, capable of translating technical concepts to non-technical audiences.
• Ability to establish and maintain positive working relationships with internal stakeholders and external vendors.
• Demonstrated ability to lead a team of technology professionals, providing guidance and mentorship.

Required Qualifications

MinimumPreferredCollege degree or equivalent work experience. Some positions may require functionally related certification or advanced degrees Minimum Bachelor's degree or equivalent work experience in Computer Information Systems, Computer Science, or a related field.

Experience Requirements

• Three or more years of experience in endpoint management, including MDM solutions, device configuration, and technology governance frameworks.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

The content in this posting was created for recruitment purposes. To view the full job description click the link below.

Manager, Endpoint

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use:
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to race, color, religion, creed, national origin or ancestry, sex, sexual orientation (including perceived sexual orientation), gender identity and expression, disability, age 40 years or older, pregnancy or related condition, genetic information, and, in certain specific circumstances, marriage to a coworker or any other status protected under federal, state, or local law.

BACKGROUND CHECK REQUIRED.

Note: Some information in your application may be public information under the Colorado Open Records Act.Job Summary

As an Endpoint Manager with the City of Fort Collins, this position will lead a team of 4-5 technicians, managing a variety of endpoint devices, including laptops, desktops, phones, and tablets. This hands-on role involves overseeing daily operations, addressing escalated issues, and running projects related to the deployment and management of these devices across city departments.

The day-to-day responsibilities will include providing leadership, supporting a team in troubleshooting, and driving initiatives to improve the quality of technological support for city employees. Collaboration with other departments and users is key to ensuring effective device integration and training. The success of this team will directly impact the city's ability to serve its community.

Initially, this is a fully in-person role for the first 6-12 months to support the team and oversee operations. After that, there may be potential for a hybrid schedule, allowing occasional remote work.

The ideal candidate will have experience managing a technical support team that handles user support for various devices. If you have worked in IT management or technical support for endpoint devices and are ready to take the next step in your career, this position offers a chance to make a significant impact while continuing to grow professionally. Expertise in Windows, Apple, Dell products, and software deployment is required, and ITIL certification is strongly desired.

This role is perfect for a dynamic individual who enjoys problem-solving, managing projects, and helping others. With diverse needs across the city, this position offers a rewarding opportunity for an IT professional eager to make a difference.

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.
Develop and maintain configuration policies and settings for client devices, mobile devices, and IoT systems to ensure compliance with security standards.Manage the City's MDM solution, ensuring secure provisioning, deployment, and lifecycle management of mobile and IoT devices.Establish and document standard operating procedures for device management, including policy enforcement, updates, and security patches.Work with the Service Delivery team to create and maintain standard images for laptops and other client devices.Develop and implement device provisioning and de-provisioning processes, including hardware configuration and software deployment.Analyze and address performance issues across client devices, including troubleshooting and problem resolution for complex endpoint issues.Conduct research on emerging MDM technologies, IoT management solutions, and best practices to enhance the City's technology ecosystem.Monitor and manage device security, including the application of encryption, antivirus software, and mobile device policies.Plan and conduct performance reviews for team members, ensuring that training needs are identified and addressed.Prepare budget proposals, manage expenditures, and forecast future resource needs for the endpoint management function.Support Systems Engineering and Networking teams to ensure proper integration and operation of endpoint devices within the broader IT infrastructure.Develop and maintain detailed documentation for device configurations, network settings, and security policies.Oversee the development of self-service tools and knowledge base content for end-users to enhance device self-management.Ensure compliance with all applicable technology governance frameworks, such as ITIL or COBIT, within the endpoint management domain.Manage after-hours support for endpoint-related incidents and requests.
Management Responsibilities

Yes