Deskside Support Technician (Finance)
About Howmet Aerospace
Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $6.6 billion in revenue in 2023, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers' success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2023 Environmental Social and Governance report at www.howmet.com/esg-report .
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Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.
If you need assistance to complete your application due to a disability, please email TalentAcquisitionCoE_Howmet@howmet.comQualifications:
- High School Diploma or GED from an accredited institution.
- 2 years' prior experience in Information Technology.
- Strong human relation skills and be able to interact with internal and external customers, other support groups, BU or location manufacturing management, and GIS management.
- Possess effective verbal and written communication skills.
- Lift up to 30Lbs
- Thorough knowledge of MS Windows and Office 365
- Must be able to support Microsoft Teams application
- Ability and experience with deployment of computers
- Ability to support printing and peripherals
- This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items.
Preferred Qualifications:
- Bachelor's degree in computer science/IT/IS, Business, Math, Engineering, Finance, Economics or Accounting from an accredited institution.
- 2 years' experience in IT Operating Systems, collaboration tools, and network topologies.
- 2 years' experience with IT Support Chains.
Benefits: The position includes competitive wages and a comprehensive benefits package, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays and vacation. The salary range for this position is $41,000 - $59,000.
Howmet Aerospace, headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. The Company's primary businesses focus on jet engine components, aerospace fastening systems and titanium structural parts necessary for mission-critical performance and efficiency in aerospace and defense applications, as well as forged wheels for commercial transportation. Howmet Aerospace is transforming the next phase of more fuel-efficient, quieter aerospace engines and sustainable ground transportation. For more information, visit www.howmet.com . Follow @howmet: Twitter, Instagram, Facebook, LinkedIn and YouTube.Howmet Fastening Systems is looking for an experienced Deskside Support Technician to provide technical assistance, troubleshooting, and maintenance for our end user computing environment, both in the office and on the shop floor of our manufacturing facility in Waco, TX. The ideal candidates must have strong problem-solving skills, good user communication abilities, and have a solid technical background to be successful in this role.
Responsibilities:
- Installing, configuring, and troubleshooting desktop operating systems and application software
- Performing system backups and data recovery operations.
- Maintaining inventory records of all hardware, software, and other IT equipment in the organization's network environment.
- Assisting in the setup of new user accounts and providing basic orientation to new users on the usage of computer systems and related software applications.
- Maintaining an up-to-date knowledge of IT support tools, technologies, services, and procedures within the organization's network environment.
- Responding promptly to customer inquiries regarding computer system problems or service requests through phone calls or service tickets.
- Knowledge of ServiceNow ticketing system and associated workflows.
