Shuttle Driver (Transportation)
The Shuttle Driver is responsible for assisting members with their immediate needs. This may include, but not limited to, giving information on the facility, products and services, assisting with reservations, and collecting payments. This role may also be referred to as Member Services Specialist.
Hours: Friday through Tuesday 2pm to 10pm depending on customer needs.
Essential Duties and Responsibilities
Safely operate any vehicle for the departments shuttle fleet (mid-size to high capacity vehicles) for extended periods of timePrepare and update shuttle logs, incident reports, and End of Shift ReportsOperate multiple communication systems including: Microsoft Outlook, VIOP Phones, Cellphones, and UHF/VHF Radio systemsEducate the customer regarding the property, surrounding area, events and local attractionsCollaborate with multiple departments in a professional matterConduct regularly scheduled inspection and maintenance of shuttle vehiclesFollow and comply with all directions given by dispatcher on shiftPolitely enforce MARSEC (Maritime Security) standards, policies, and proceduresRespond to emerging customer needs without sacrificing safety. This may include; bulk trash collection, on/off loading of provisions or hardware, and set-up/break-down of all eventsOther duties as assigned by Manager
Safety and Environmental Responsibilities
Follow SHM Safety and Environmental rules and complete required related trainingWear proper personal protective equipment as required for the task or work areaReport all accidents, injuries, spills and near misses immediately
Minimum Technical Qualifications
Proficient in Microsoft products such as; Excel, Word, and OutlookAble to use 2-way radios and UHF radiosIs able to multi-task on multiple electronicsPossess a positive attitude with people and wide range situation/requestsAbility to make quick decisions based on trends or available informationAbility to communicate in polite and clear mannerAbility to adapt to customer/facility needsAbility to assist guest and maximize satisfaction without sacrificing safetyAbility to follow instructions and adapt to customer needsAbility and willingness to backfill other roles within the department when the schedule demandsValid, unexpired driver's license
Minimum Soft Skill Qualifications
Eagerness to engage in a growing, fast paced, and industry-leading companyConsistently treats others with dignity and respectGenuinely serves others with humility and a positive attitudeFrequently demonstrates a bias toward actionAlways communicates effectively and courteously with fellow teammates and membersContinuously follows policies and procedures while seeking out new and better ways of accomplishing dutiesShows resolve and overcomes difficulties in a positive and productive mannerGladly provides responsive, and high level of service to our teammates and membersEagerly puts forth the extra effort to accomplish dutiesAdapts quickly and efficiently to changing priorities in order to meet teammate or member needs
The Company
Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve. SHM offers professional education and training opportunities and the chance to work with and learn from highly experienced professionals in the marine industry. In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities. #boatingcareers
Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Additional disclosures available athttps://shmarinas.com/hr-disclosures/.
