Associate, Service Desk (Information Technology)

Job Classification:

Technology - Admin & Support

Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you'll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world's leading financial services institutions.  

  

Your Team & Role:

As an Associate, Service Desk, you will provide technology and device support (e.g., Windows, O365, mobile, laptops) to employees and contractors. In addition to applied technical expertise and experience, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous learning focus.

  

Here is What You Can Expect on a Typical Day:

· Resolves moderate technical issues from incoming incidents. Exercises judgment within defined procedures and practices to determine appropriate action, escalates as necessary.

· Provide easily consumable services to software development teams to assist in the consumption of infrastructure solutions and partner to implement them.

· Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction.

 

The Skills & Expertise You Bring: 

· Strong knowledge of diagnostic tools and ticketing applications; Proficiency with Computer Software and Hardware; Ability to troubleshoot the client problems by asking specific questions, implementing solutions and testing the outcomes to rule out common errors

· Ability to use remote access tools to interact with client's computer, search through files and install software drivers to resolve issues

· Ability to identify the symptoms of different problems and direct the clients to the proper feasible solution

You'll Love Working Here Because You Can 

Join a team and culture where your voice matters; where every day, your work transforms our experiences to make lives better. As you put your skills to use, we'll help you make an even bigger impact with learning experiences that can grow your technical AND leadership capabilities. You'll be surprised by what this rock-solid organization has in store for you.

#LI-IM

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $57,900.00 to $86,100.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level.