Service Coordinator (Finance)
Rauland Florida is seeking a Service Coordinator who will be responsible for answering incoming calls and coordinate service technicians.
Accountabilities:
- Create service tickets in the current ComputerEase system. Work closely with the Service Coordinators and Service Manager to schedule and dispatch technicians for service repairs and replacements.
- Work with various distributors to process return material authorizations and enter corresponding information into ComputerEase for history and tracking. Responsibilities
- Enter and maintain all service tickets in ComputerEase upon receiving request.
- Create a service ticket and send to the technician completing the request so proper documentation is available as a history of service and correct hours are reflected on technician's timesheet.
- Maintain an up-to-date "Service Contract" Smartsheet.
- Work with technicians to build quotes for services and material for customer's needs. All quotes are reviewed and approved by Director of Service.
- Track all repair or replacement products sent and returned from manufacturers. Upon receiving equipment, ship to the customer or schedule the technician to complete the repair request.
- Maintain past due service parts ordered and follow-up with the distributor regarding status.
- Track down parts when emergency repairs are necessary, work with all locations.
- Work with the accounting department as it pertains to service billing, repair costs and answering any questions that may arise.
- Excellent verbal and written communication skills
- Excellent organizational skills
- Detail oriented
- Ability to adapt and learn company product codes and terminology
Additional Knowledge, Skills & Abilities:
- Associate degree
- 2-3 years in scheduling or service-oriented field
As a division of AMETEK, Inc and sister company to Rauland a division of AMETEK, Inc our charter is to promote these globally recognized products in addition to offering many other quality products, systems and services.
Keys to our Success:
- Six fully staffed office/warehouse facilities within the State of Florida
- State licensed and certified
- Customized systems design/engineering
- Support Services
- 24/7Help Desk/Tech Support
- Factory trained and certified installers
Website: www.rauland-fl.com
We are a smoke free/nicotine free environment.
Compensation
Salary Minimum: Market
Salary Maximum: Market
Incentive: No
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.
AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.
Nearest Major Market: Orlando
