Health Coach Educator (Conduct Home Visits in Fresno, CA w/ Mileage Reimbursement) (Finance)
Overview of the Role:
Alignment Health is seeking compassionate, patient, and organized health coach educator in Fresno, CA to join our Care Anywhere team. As a health coach educator, you will conduct member home visits (with mileage reimbursement) and virtual visits (telehealth or telephonic) to develop a wellness coaching relationship with patients, caregivers, and families through the process of actively working towards better health by providing support, encouragement, and education.
Schedule and Location:
- Schedule: 8am - 5pm, Monday-Friday, (40) hours / week, (8) hours / day
- Must be willing to drive to member's homes in Fresno, CA
- Conduct (5-6) home visits per day.
Provided:
- Generous mileage reimbursement provided, from the time you leave your home to the time you return home.
- Training provided.
- Equipment provided.
Responsibilities:
- Contact patients who are eligible for Alignment Health's Care at Home program and provide necessary wellness coaching to reduce or eliminate high-risk behaviors.
- Encourage adoption of habits that are conducive to a higher quality of life.
- Deliver a high level of patient service to increase member retention and satisfaction.
- Develop and distribute health education materials to identified patients, caregivers, and / or families
- Develop customized care plan for program participants including goals and plan of action
- Coordinate care with other Alignment Health team members, including health-related vendors for optimal patient care
Required Skills & Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum 1 year experience as a wellness / health coach or educator
- Experience in health behavior change / health coaching / health education
- Bilingual English and Spanish preferred.
- Associate's degree in a health-related field (or equivalent experience / certifications) such as health promotion, health education, gerontology, social work, nutrition, and other health-related field or counseling required; bachelor's degree preferred.
- Certification from an accredited professional wellness coach training program preferred.
- Knowledge of specific disease and lifestyle related topics such as smoking cessation, weight management, nutrition, stress reduction and chronic conditions.
- Strong knowledge of specific diseases, lifestyle-related topics, nutrition, and exercise.
- Knowledge of and experience with applying the stages of change or a similar behavior change model.
- Excellent interpersonal skills with the ability to foster trust and respect among customers and coworkers
- Able to work independently and remotely.
- Excellent verbal and written communication skills
- Able to adapt communication style to audience
- Able to adapt and change tasks quickly as business needs dictate
- Able to work with protected health information (PHI) and maintain absolute confidentiality and privacy in accordance with HIPAA regulations and Alignment Health Plan (AHP) policies
- Excellent organizational skills with a strong attention to detail
- Proficient computer skills including Microsoft Office Excel, Word, and PowerPoint
- Able to work a flexible schedule
- Must have current and valid California driver's license
- Reliable transportation
The ideal health coach educator is:
- Confident - Communicate and educate patients, caregivers, and families on various subject matters, including diet, fall-risk reduction, home safety, and various chronic diseases to support pre-established care plans by the patient's PCP, specialists, and AHC clinicians.
- Conscientiousness- Organized and meets deadlines / commitments.
- Excellent - Strive to improve standards of excellence
- Driven - Pursue goals beyond what's minimally required or expected of them
- Service Oriented - Anticipate, recognize and meet customer needs.
- Influential - Persuasive.
- Communicative- Deal with issues, listen, and seek mutual understanding.
- Collaborative and Cooperative - Share plans, information, and resources.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This role requires driving to and from employee's home to members' homes.
