Client Support Technician II (Finance)
Dept Number/Name: 0-3510-000 / Information Technology
College Division: Info Tech-Information Tech
Salary Plan: Staff
Job Code/Title: 2051 / Client Support Technician II
Hiring Salary/Salary Range: $47,070.04 - $49,000
Position Number: 00059195
ORGANIZATIONAL SUMMARY:
Located in the vibrant and diverse Tampa Bay region of Florida's gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation's largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44 th best public university in America.
USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country.
USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: Information Technology | University of South Florida (usf.edu)
ADDITIONAL INFO FOR APPLICANTS:
The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.
USF offers GREAT BENEFITS to full time employees!!
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation Days
- Paid Sick Days
- 11 Paid Holidays
- Various Retirement Options , including 401K employer match
- Tuition Assistance (available for yourself, spouse, partner or dependent)
For more information about your total compensation package and other USF benefits, please visit: Work at USF
POSITION SUMMARY:
The Client Support Technician II is responsible for providing advanced technical support services to clients. This also includes support via remote, phone, email, and chat.
RESPONSIBILITIES:
Provide advanced technical support to all employees, students, doctors and guests at all locations within the USF Health Morsani College of Medicine, Taneja College of Pharmacy, and Heart Institute (MDD) using a modality appropriate for the situation: in-person support; university approved remote support software, walk-up, email or by phone. Provide support for endpoints and peripherals; applications and operating systems; and printing and scanning devices. Responsible for incident resolution and follow-up, this includes entering detailed information regarding work performed for each incident or service request in the service management system. This position will also require providing technical support for events held at MDD.
Networking/Telecom/Security: must be familiar with MDD technology infrastructure and assist in troubleshooting network, telecom, and security concerns as they arise. Must have general troubleshooting knowledge in these areas as well as knowledge specific to the functionality of MDD hardware and software.
Hardware: Install/configure new hardware and perform regular upgrades to existing MDD systems used by faculty and staff at all MDD locations. Troubleshoot/repair issues with existing MDD hardware (including AV hardware issues) used by faculty and staff at all MDD locations. Assist in maintaining hardware inventory and printer supplies at all MDD locations.
Software: Have a functional knowledge of USF Standard software and applications as well as specialized applications used by MDD faculty and staff; assist MDD staff in troubleshooting software issues they encounter (including AV software issues). Have proficient troubleshooting knowledge of multiple operating systems i.e., Apple, Windows, Linux, Android, and IOS and provides assistance in troubleshooting client issues that may arise.
Capture, review, and/or update documentation for the internal knowledge base. Create and maintain standard operating procedures for customers and provide one-on-one training on the use of typical hardware and/or office software, or specialized applications used in the organizational unit.
Attend all meetings as requested. This includes working with stakeholders. Performs other duties as assigned.
POSITION QUALIFICATIONS:
MINIMUM:
This position requires a high school diploma or equivalent, with two years of customer service or IT experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Possession of a valid Florida driver's license is required.
USF Tampa
Information for Applicants
This position is subject to a Level 1 criminal background check.
Job Opening Number: 38600
Posting Date: 01/23/2025
Posting End Date: 02/06/2025
How to Claim Veteran's Preference:
This position allows eligible veterans and their spouses to claim Veterans' Preference pursuant to Florida Statute 295.
Applicants claiming preference are responsible for providing required documentation AT THE TIME OF SUBMITTING APPLICATION; such documentation is required for eligibility determination.
Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. If you are submitting a DD 214, please ensure the social security number and date of birth is redacted/removed.
For information on obtaining a DD 214 visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.
How To Apply
Click on the Apply Now button. When applying to an opening you will have the opportunity to upload a cover letter and resume.
Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above. YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.
Click here for additional tutorial information.
To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email HR-ADA-Request@usf.edu .
Equal Employment Opportunity
USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.
The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.
USF's Equal Opportunity Affirmative Action Statement .
Federal Rights
Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) , Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA) .
Work Location
Campus map and location overview: USF - Tampa Campus
About USF
The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.
Working at USF
With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees. We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.
To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .
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