Manager, Scientific Information (Finance)
Manager, Scientific Information
Job Purpose
The position holder is responsible for responding to both internal and external customer requests for medical or technical information about the Bracco product line for the Rest of the World countries outside of Europe. The incumbent supports the intake and closure of Product Quality Complaints originating from the Americas. Responsibilities also include the supervision and training of Scientific Information NA ROW (SI NA ROW) consultants and support personnel.
Main Responsibilities, Activities, Duties, and Tasks
- Provide accurate, timely, and appropriate responses (oral and written) to requests for product related medical information from internal and external customers
- Primary coverage for the Scientific Information 800 phone and e-mail for ROW markets (non-EU)
- Support AI systems and infrastructure to improve operational efficiency and customer experience.
- Receive, process and draft response letters for product complaints
- Train and comply with SOPs as related to the handling of product information inquiries and product quality complaints
- Record all information requests and product complaints and upload source documents in the electronic database
- Perform ad hoc literature searches in response to customer inquiries, evaluate information and respond to customers
- Review and update standard response letters
- Maintain Scientific Information literature files
- Identify potential issues from incoming calls and inform Scientific Information management
- Participate in after-hours coverage for emergency calls
- Interface with Drug Safety for forwarding of adverse event reports
- Review and update the Frequently Asked Questions list
- Support MR-CAS and MSL requests as needed
Supervisory Responsibilities
- Manage and assign daily tasks for the Scientific Information NA consultant staff.
Education
- The position requires a four-year college degree in sciences or a 2-year degree with healthcare certificate such as Nursing or Technologist. A two-year science degree with 5 years experience within a pharmaceutical Professional Services or Scientific/Medical Information department is acceptable.
Professional Experience, Knowledge & Technical Skills
- Excellent computer skills including efficient and accurate data entry skills
- Excellent oral and writing communication skills.
- Experience with AI and learning concepts.
- Assist in the development of Generative AI models with knowledge of scientific information engagement
- Working knowledge of computer technology associated with database entry and word processing
- Ability to effectively communicate complex medical information
- Sound judgment, ability to make responsible decisions
- Ability to manage high call volume and remain calm under pressure
- Project management skills
Core Relationships
• Scientific Information • Drug Safety • Group Quality • Sales • Marketing • Regulatory • Legal
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must be able to communicate via telephone, written correspondence, or spoken word in order to perform the essential duties of the position.
