Front Office Supervisor - Hilton Cleveland Downtown (Finance)
Hilton Cleveland Downtown is looking for a dedicated Front Desk Supervisor to join their hardworking Front Office team!
We're in the heart of Downtown Cleveland, with the Rocket Mortgage Field House, Playhouse Square, and East 4th Street within a mile. Our hotel is connected to the Huntington Convention Center of Cleveland. We have an indoor pool, fitness center, and a top-floor bar with views of Lake Erie.
Our hotel consists of 600 guest rooms and 18 meeting rooms with over 40,000 sq ft of meeting space. We also have an onsite bar, restaurant, fitness center, and indoor pool!
The ideal candidate has full availability, customer service experience, OnQ experience is preferred, previous hotel front desk experience and has a passion for the hospitality industry and guests and is ready to dive in and assist the team in anything that comes their way.
Apply in minutes, right from your phone! A Hilton recruiter will reach out to you
What are you waiting for? Apply now to join one ofFortune's Top 3 Best Companies to Work For! Hilton provides wonderful benefits, travel discounts, and the best opportunities forgrowth with Hilton's continuously growing company!
Here are some perks you can enjoy when joining our team:
- Career Growth & Development
- The Go Hilton travel discount program
- Competitive wellness benefits
- Team Member Resource Group
- Recognition and rewards programs
- And so much more
What will I be doing?
As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
- Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
- Schedule, assign daily work, lead pre-shift meetings, inform and train team members
- Monitor, observe and assist in evaluating team member performance
- Monitor lobby traffic and adjust staffing accordingly
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
