Director, Technology Operations (Information Technology)

COMPANY OVERVIEW

SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet's people, processes, and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives. 

The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization. 

What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable, and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners, and communities. The company believes that by creating, discovering, and nurturing these trusted connections, SageNet enhances the world that connects us all. 

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation's largest retail, financial, healthcare, utilities, and energy organizations. SageNet manages communications for more than 220,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C.

 

JOB SUMMARY

We are seeking a visionary Director of Technology Operations to lead our IT infrastructure, cloud, and operations team. This role is responsible for the oversight of core IT functions, while driving modernization through cloud transformation, automation, DevOps, and Site Reliability Engineering (SRE) practices. The ideal candidate will be proactive, strategic, and technically strong, focused on delivering operational excellence while preparing the organization for future technological advancements.

Key duties and responsibilities:

1. Infrastructure Management & Optimization:
   • Lead the IT infrastructure team, ensuring high availability, scalability, and performance across data centers, networks, and on-premises environments.
   • Optimize existing infrastructure while driving cost efficiency and innovation through automation and modern tools.
2. Cloud Strategy & Execution:
   • Spearhead the organization's cloud-first strategy, including the migration of legacy systems to cloud platforms such as AWS, Azure, or Google Cloud.
   • Ensure seamless integration between on-premises and cloud systems, implementing best practices for multi-cloud and hybrid environments.
3. Automation & DevOps Implementation:
   • Lead the adoption of DevOps practices across the technology organization, fostering a culture of continuous integration, delivery, and deployment.
   • Champion automation across infrastructure, operations, and application pipelines to improve efficiency and reduce manual tasks.
4. Site Reliability Engineering (SRE):
   • Establish and lead the SRE function, focusing on building scalable and reliable systems, improving observability, and enhancing incident response capabilities.
   • Collaborate with development and product teams to ensure applications are resilient, performant, and aligned with customer needs.
5. Security & Compliance:
   • Oversee the implementation of robust security protocols and compliance measures across the infrastructure, ensuring adherence to industry regulations and best practices.
   • Collaborate with security teams to integrate security into the DevOps pipeline (DevSecOps).
6. Proactive Problem Solving & Innovation:
   • Develop a proactive, solution-oriented culture, identifying potential infrastructure issues before they arise and addressing root causes quickly and effectively.
   • Stay ahead of emerging technology trends, recommending innovative solutions that align with business objectives and enhance operational capabilities.
7. Team Leadership & Development:
   • Lead, mentor, and develop a high-performing operations team, fostering a culture of excellence, curiosity, and innovation.
   • Build strong cross-functional relationships with engineering, product, and business teams to ensure alignment on operational and strategic goals.
8. Vendor Management & Budgeting:
   • Manage vendor relationships, contracts, and negotiations to ensure the best value and service.
   • Develop and manage the operations budget, balancing operational costs with strategic investments in new technologies.

 

KEY SKILLS AND QUALIFICATIONS

• Bachelor's degree in computer science, Information Technology, or related field (Master's preferred).
• 10+ years of experience in IT operations, infrastructure, and cloud technologies.
• Proven leadership in cloud platforms (AWS, Azure, Google Cloud) and a strong understanding of cloud-native architectures.
• Hands-on experience with automation tools (Terraform, Ansible, etc.), CI/CD pipelines, and containerization (Docker, Kubernetes).
• Deep knowledge of DevOps, SRE, and ITIL frameworks, with a strong track record of implementing these practices in high-growth environments.
• Strong problem-solving skills with a focus on root cause analysis and long-term solution implementation.
• Excellent communication and leadership skills, with the ability to influence and inspire teams.
• Experience managing complex budgets and optimizing operational costs.

 

WORKING CONDITIONS

• This position will report to an office and will be part of a larger team atmosphere.
• Productively work in a hybrid work environment which consists of 2 mandatory “all-in” days, 1 variable day, and 2 virtual days.  Hybrid work environment is applied per position/department and may be subject to change per changes in the Policy.
• Business casual working environment

 

PHYSICAL REQUIREMENTS

• Be able to sit for long periods of time without problem
• Extensive use of fingers and hands for typing
• Extensive use of eyes to be able to analyze documents electronically and physically for long periods of time
• If the job is physically demanding, this should be stated in the job description. A physically demanding job is one where the incumbent is required to stand for extended periods of time, lift heavy objects on a regular basis, do repetitive tasks with few breaks, and so forth.

 

CLASSIFICATION*: Exempt

POSITION TYPE: Fulltime

TRAVEL REQUIREMENTS: 10% travel to other office locations

DIRECT REPORTS:  Sr Systems Support Engineer, IT Operations Analyst, Sr Systems Administrator, Desktop Support Tech II, Linux Systems Administrator, Infrastructure Engineer

Note: The responsibilities and qualifications outlined above are representative, but not all-inclusive, and additional responsibilities and qualifications may be assigned based on business needs.

 

Attention All Third-Party Agencies, Headhunters, and Recruiters 
SageNet will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with SageNet from third parties must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet.  

Please contact Katie.Halstead@SageNet.com for any questions. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Information Technology