Community Manager BTR (Administrative)
At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work's "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:
- 3 Weeks of Paid Time Off
- Medical/ Dental/ Vision
- 401(k) + company match
- Birthday Paid Day Off
- BH Gives Back (Paid Volunteer Time Off)
- 12 Paid Holidays
- BH Paid Leave
- Sabbatical
- Education Reimbursement
- Employee Assistance Program
The Community Manager of Build To Rent Homes is responsible for the successful day- to- day financial, administrative, leasing, marketing and maintenance operations of Community/Communities, while ensuring company standards are achieved and excellent customer service is delivered. This a newly created position within our company. The Community Manager will be working remotely, with multiple site visits weekly and running between one and three communities simultaneously. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.
Essential Job Functions:
- Regularly inspects the Community/Communities to ensure company standards are being met; takes appropriate action to establish Community/Communities compliance with safety, industry, and state/city/federal regulations to ensure safe and stable operation of the Community/Communities at all times; identifies areas of improvement and offers suggestions to improve the efficiency, productivity and profitability of the Community/Communities.
- Work daily with the maintenance team to confirm move-in dates are aligned within the time frame for potential renters.
- Gathers, analyzes, and interprets current market and economic trends that may impact the Community/Communities and implements marketing and leasing strategies to achieve the Community/Communities occupancy and revenue goals. Monitors and analyzes traffic logs, budget guidelines, renewal information, marketing data, etc. to be able to give up to date and proper information as requested.
- Develops resident retention by communicating and responding to residents in a timely manner and taking necessary action to address service issues; monitors resident satisfaction in person or through follow-up calls to ensure a positive living experience.
- Manages and coordinates requests for repairs and maintenance and ensures appropriate response to resident requests for service orders; verifies, inspects and confirms status of all vacant units; oversee and ensure that established preventative maintenance programs are implemented, followed and documented per BH program guidelines.
- Partners with Regional Manager to create operating income/expense budgets that reflect the owners' objectives for Community/Communities operations, cash flow requirements and leasing strategy; ensures all budgeting guidelines and financial systems relating to purchase order systems as well as expense monitoring and approval are followed as per BH policy; ensures all payables and Purchase Orders for the asset are processed timely and accurately; monitors and reviews all vendor statements balances including balance forwards.
- Reviews monthly income and expense reports and reports on any variance from budget; coordinates collection and documentation of all revenues following lease obligations of tenants and the owners' policy on accounts receivable; collects delinquent accounts promptly in adherence to BH policy; Prepares related weekly/monthly Community/Communities operational and financial reports to include, but not limited to: petty cash, variance, leasing, renewal, financial.
- Hires, trains, supervises, develops, and mentors Community/Communities staff in accordance with company policies, procedures, and directives; conducts performance evaluations, and corrective action as needed.
- Manages on-call responsibilities as needed.
- Other duties as assigned
Minimum Qualifications/Skills:
- 3-5 years of prior Community management experience
- Ability to work remotely
- Ability to travel via automobile and airplane for company required training/business
- Intermediate MS Office Word/Excel and computer technology skills
- Professional appearance and demeanor
- A positive, motivating and team- oriented attitude
- Effective communication skills
- Ability to thrive in a fast-paced, competitive environment
- Ability to work with a diverse group of people and customers
Desired Qualifications/Skills:
- Bachelor's degree in Business or Management
- Background in Accounting/Finance CAM/Licensed Community Manager
- Yardi experience a plus
- A valid driver's license may be required
Work Schedule: 8am-6pm, Monday-Friday, or as needed to meet business needs. Traveling to and working onsite up to a minimum of 75% of the time.
BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.
