University of South Florida
Staff Assistant (Finance)
Position processes payments from students and the University community while working as a team member within the Cashier's Office, utilizing both BANNER and PeopleSoft information systems. Position provides customer service via face-to-face, email, and phone, with regards to student billing inquiries, as well as requests from other University departments. Performs other duties as assigned by UCO Management. Applies critical thinking to various tasks while adhering to governmental and organizational regulations, policies, and procedures.
Responsibilities
Process payments of student and department accounts utilizing both Banner and Peoplesoft information systems. Processes collection agency payments, AR Collect payments, and scholarships. Processes cash transfers. Processes manual transcript request transactions and forward to the Registrar's Office. Customer Service which includes analyzing and explaining student accounts via face-to-face, email, and phone. Handles requests from other university departments as it pertains to payment postings and Banner workflow. End-of-day balancing and reconciling of all transaction postings. Performs other duties assigned.
Qualifications
MINIMUM:
This position requires a High School diploma and two years of fiscal, office or business support experience of an equivalent level. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
PREFERRED:
Prefer cashiering, cashing handling/balancing experience along with customer service experience. Prefer excellent verbal and written communication skills, to include sufficient computer literacy.
SPECIAL SKILLS/TRAINING:
Previous experience in a University setting; experience with Banner, PeopleSoft systems and a University cashiering system.