EP Customer Service Rep (Healthcare)
Job Summary
This position reports directly to the Scheduling Manager and is responsible for managing and maintaining internal customer accounts. Candidates must have excellent communication and interpersonal skills to provide support to both the customers and production personnel. Successful execution requires clear and concise communication, both written and oral. Ability to prioritize tasks with attention to detail, and critical thinking while delivering the highest level of quality. The ideal candidate will be customer focused, a team player and love to talk with and take care of our customers.
Here's What You'll Get To Do
- Develop meaningful relationships with internal and external customers
- Be the main point of contact for our customers and take full ownership of customer communication and ensure we deliver on our commitments.
- Receive and accurately process orders. Enter orders into our ERP system
- Review sales orders for accuracy. Release to production for a schedule review
- Maintain orders as needed. Processing adds, deletes, or changes
- Provide timely and comprehensive order status updates to customers
- Generate purchase orders for outside aluminum and paint requirements
- Identify and resolve issues before they impact schedules
- Collaborate with the scheduling team to address scheduling issues
- Work with EPICS and EPICOR ERP systems
Here's What We're Looking For
- A commitment to safety-first
- A minimum of two years' experience in customer service.
- Strong organizational and planning abilities and excellent analytical and problem-solving skills
- Must be able to work independently in a fast-paced team environment and prioritize work to meet required deadlines
- Innate ability to apply listening skills and providing detailed responses regarding order completion
- Intellectual curiosity towards improving processes within the department
- Must be a team player who is willing to directly assist the team as needed
- Strong ability to build trusting relationships
- Integrity, professionalism, and customer-focused problem-solving skills
- Strong interpersonal, written, and verbal communication skills required
- A growth mindset with a drive to exceed expectations
- Proficiency with computers. Microsoft Excel, Word, and Outlook
- High School Diploma or GED
- A minimum of 2 years in a customer service role, managing projects within the building materials or construction industries
What OBE Offers You
- Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
- Work-life balance – PTO and holidays, including floating holidays you can choose
- Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
- Training – We will equip you with the knowledge and skills you need to succeed
OBE is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Oldcastle BuildingEnvelope is an E-Verify Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Customer Service
