Digital Experience (Finance)

Alignment Healthcare is seeking a full-time Digital Experience Concierge Associate, primarily responsible for monitoring and responding to digital communications from our health plan members. Our ACCESS On-Demand Concierge team needs detailed-oriented concierge associates who have great written and verbal communication skills and will go the extra mile to ensure consumer satisfaction. The ideal candidate will provide the highest level of support to our members via email, phone and other communication channels to effectively manage member inquiries and issues in a timely manner. You must be able to work in a high-paced environment, be able to multitask, and be very organized - all with a serving heart attitude. Proficiency in Spanish highly preferred.