Nemours
Clinical Operations Director-Administration surgery (Finance)
Responsibilities include development, implementation and monitoring of clinical guidelines, protocols, and policies that govern the practice of professional registered nurses, medical assistants, ophthalmic technicians, dental assistants and administrative support staff working across multiple ambulatory specialty locations throughout the Delaware Valley.
This leader is responsible for providing guidance and oversight to all nursing and ancillary clinical associates within Surgical Specialty ambulatory clinics on the NCH-Delaware campus:
• Wilmington's Raspberry, Silver and Sunshine modules
• Satellite locations varying by specialty
• Telemedicine
Leadership responsibilities include strategic planning, ensuring consistent evidence-based care delivery, representing Surgery in various forums, and delivering benchmarked quality patient service and outcomes.
This position will be responsible for oversight of Regulatory Compliance and quality programs within outpatient clinics for Surgical Specialties. Working closely with Regulatory Readiness as well as Infection Prevention & Control, ensure ambulatory clinical operations meet or exceed the Joint Commission regulatory requirements.
Works in collaboration with Clinical Operations Directors from other ambulatory locations including:
• Wilmington's Orthopedics, Cardiac and Pediatrics modules
• Delaware Valley Ambulatory Care Clinics (ACC) satellite locations
• Ancillary Hospital based teams including Laboratory, Radiology, Sterile Processing and Therapy
• Jacksonville, Central Florida and Pensacola locations
This individual must bring a track record of successfully applying LEAN methodology or similar continuous improvement techniques. Demonstrated experience as an effective change agent and disciplined fiscal steward are equally important. This position reports to the Department of Surgery AVP and the Senior Director of Ambulatory Nursing and works collaboratively with nursing leaders, hospital administrators, perioperative services management, practice leadership, social work, office managers, centralized care management teams and surgeons.
This position role models Nemours Standards of Behavior and actively supports Nemours strategic vision.
Essential Functions:
Coordinate disclosure of serious events to patients and/or families in accordance with organizational
policy and regulations.
Remain flexible, innovative, and enthusiastically engaged to ensure the Clinical Operations team can
support all Delaware Valley operations.
Job requirements: