Cust Serv Rep I -Claims Alert (Finance)

Processes and input new first notice of loss insurance claims and inquiry calls.

• High school diploma is required.
• 1-2 years of face to face, telephony, or administrative customer service experience.
• Ability to deal tactfully and professionally with clients over the phone.
• Strong computer and keyboard skills.
• Excellent attention to detail and organizational skills.
• Good time management abilities.
• Strong analytical and problem solving ability.
• Excellent written, verbal and oral communication skills.
• Ability to work independently, with minimal supervision.
• Good interpersonal skills.
• Strong work ethic.

• Intake First Notice of Loss (FNOL) claims.
• Conducts emergency adjuster call outs via three-way calls with client.
• Processes emergency or catastrophe event FNOL.
• Achieves and maintains proficiency with all client instructions.
• Meets or exceeds call center standards.
• Provides excellent customer service to all internal team members and external customers.
• Assists with special projects or performs other duties as requested.
• Upholds the Crawford Code of Conduct.