Restaurant General Manager (Food Services)
The Restaurant Manager is responsible for managing all business aspects of the restaurant, lead day-to-day operations, and provide excellent customer service to our members and guests.
Essential Duties and Responsibilities
Greet all guests in a friendly and welcoming manner
Create an atmosphere that allows guests to feel welcome, comfortable, important, and relaxed
Manage all business aspects of restaurant
Ensure health and safety protocols are adhered to
Responsible for all staff hires and training
Manage budgets, inventory control, and accounting principles of business
Continuously set and meet goals to ensure guest and staff satisfaction as well as financial success of establishment
Diffuse tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons if needed
Sustain and optimize profitability, performance and guest satisfaction
Available to work overtime when required
Other duties as assigned by Manager
Safety and Environmental Responsibilities
Follow SHM Safety and Environmental rules and complete required related training.
Wear proper personal protective equipment as required for the task or work area.
Report all accidents, injuries, spills and near misses immediately.
Technical and Physical Requirements
High school diploma or equivalent required
TIPS certified preferred
2 years' restaurant experience preferred
Ability to stand for long periods of time
Ability to bend, stoop, lift, rotate, reach
Ability to lift 50 pounds
Minimum Soft Skill Qualifications
Eagerness to engage in a growing, fast paced, and industry-leading company
Consistently treats others with dignity and respect
Genuinely serves others with humility and a positive attitude
Frequently demonstrates a bias toward action
Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders
Follows policies and procedures while seeking out new and better ways of accomplishing duties
Shows resolve and overcomes difficulties in a positive and productive manner
Provides responsive service to our teammates and members
Continuously puts forth the extra effort to accomplish duties
Develop sound conclusions and makes decisions based on analysis of data and understanding of the business
Works to build high performing teams while taking an interest in teammates' professional development
Organize, plan and manage teammates and processes efficiently
Unfailing commitment to continuous learning and growth
Acts with integrity and is open to feedback from all teammates
Willingly coaches teammates through change and leads all situations with positivity
The Company
Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve. SHM offers professional education and training opportunities and the chance to work with - and learn from - highly experienced professionals in the marine industry. In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities.
Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/.
