The Site Supervisor is responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers or client sites. Will be responsible for the supervision of all employees at the site, including hiring, recruiting, assignment of work, training and development of their professional skills.

Essential Job Responsibilities

Serves as the principal liaison between the employees and the Client
Supervises and delegates to the team to ensure productivity goals are met and team provides excellent client service
Continuously looks for opportunities to increase the efficiency of operation
Seeks opportunities to increase services and makes recommendations to the key contact
Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
Recruits and interviews potential candidates for available positions at the site
Hires, trains, supervises, evaluates and develops all personnel assigned to the site
Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
Assists Manager with tracking productivity and collects all information necessary to provide leadership and the client with monthly reports
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time

Qualifications & Requirements

High School Diploma or equivalent; Associate Degree preferred
Previous supervisor experience in a client service-oriented field, preferably mail/copy/production
Detail oriented with good attention to detail - Critical
Good verbal and written communication skills
Skills to follow up and follow through
Problem solving skills as well as time management
Strong initiative required; ability to work independently with minimal direct supervision
Ability to lead others in a professional manner
Working knowledge of Microsoft products including MS Word, Excel and Outlook - Technical Savvy is s plus
Must have exceptional Customer Service skills - striving to provide white glove service
Ability to walk, bend, kneel, stand or sit for an extended period of time
Shift is onsite 5 days a week 8:30-5:30. Hourly position with potential occasional OT. Downtown in Batman Building. Parking is paid.

The Compensation range for this role is 20.22 to 27.50 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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