Bank of Brodhead
Universal Banker (Administrative)
Open accounts for new and existing customers and prepare proper documents, while following the procedures and established policies within the Bank.
Identify the needs of new and existing customers and offer appropriate services currently available, leading to sales of products and services.
Answer questions, concerns, and handle changes regarding a variety of areas including:
Checking, savings, debit cards, rates, contact information changes, etc.
Online banking support including:
Password resets, Secure now, Mobile Deposit, troubleshooting errors and training customers, and teaching customers about Bill Pay and Zelle.
Process teller transactions including Deposits, withdrawals (including calculating penalties), check cashing, loan payments, change orders, cashier's checks/money orders, cashing Savings Bonds etc.
Complete a variety of forms request by customers including:
Stop payments, direct deposit requests, Unauthorized ACH returns, Disputes, etc.
Safe deposit box access
Daily Backup Duties
Answer the phone when the receptionist is away from their desk.
Direct walk-in customers to the correct department or person when the receptionist is busy or unavailable.
Occasional backup duties and responsibilities:
Assist other departments or staff with projects as needed.
Balance the ATM and coin machine
PROFESSIONAL DEVELOPMENT & CIVIC INVOLVEMENT:
Participate in professional and civic organizations to further personal development and demonstrate support for the bank.
Attending classes, webinars, etc. as assigned or requested.