Refund Specialist (Administrative)

Join a world class team and help to bring cancer treatment HOME!

Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 750 diverse team members.

As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.

Job Summary: The Insurance & patient refund specialist is responsible for reviewing account credit balances and processing patient and insurance refund requests when appropriate.

Job Duties / Responsibilities:
Verify accuracy of insurance and patient credits. Refund true patient credits in a timely manner. Utilizing the practice management system. Scan refund/recoupment letters into ONBASE in a timely manner. Maintains patient and clinic confidentiality and adheres to clinical standards, policies, & procedures. Maintain a professional relationship with physician teams. Maintain pleasant/helpful attitude towards patients and staff.Perform all related duties as required by Revenue Cycle Manager(s), Business Office Director, CFO, and CEO.