Member Engagement Representative - Weekday & Weekend Mornings/Weekday Evenings (Media)

The YMCA of Snohomish County provides jobs and careers with a cause. Every day, the Y makes a lasting impression in our communities through youth development, healthy living and social responsibility. Our unique work environment constantly changes to adapt to the needs of our communities. Come to work each day knowing that what you do has an impact on the lives of the people in your community. At the Y, we invite you to develop your skills, realize your leadership potential, and discover a position that is truly much more than a job. Plus, there is always room to grow at the Y!

Position Summary:
Deliver quality service to our diverse members, guests, and program participants. Respond to member and guest needs, promote memberships and programs, maintain cleanliness and organization of the Welcome Center and other areas of the facility.
Job Duties/Responsibilities:

Provide quality service to members, guests, and program participants in the branch and on the phone, contributing to member engagement and retention
Entry level sales - follow sales cycle (introduction/probing/close)
Address and resolve membership concerns
Apply all YMCA policies, practices and procedures ensuring a positive member experience
Respond to emergency situations
Monitor the locker rooms and adhere to other safety guidelines
Perform other duties as assigned

Physical and Mental Demands: The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job.

Physical Demands:
While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Mental Demands:
While performing the duties of this job, employees are regularly required to use written and verbal communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with members, staff, volunteers, and others encountered in the course of work, some of whom may be dissatisfied individuals.

Y Culture:

Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the Y.
Exhibit Caring, Honesty, Respect and Responsibility
Complete and maintain required trainings and certifications within established guidelines.
Arrive on time ready for shift, clock in/out within timekeeping system.
Exhibit a positive energetic attitude.